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Frequently Asked Questions on The Personal

What's the best way to find answers to my questions?

This site is unquestionably an excellent source of information on home and auto insurance. Visit our Frequently Asked Questions section to quickly find answers to your questions about home and auto insurance, claims, and our company.

If you’d rather write to us

You can send us an email for general requests, i.e., if you would like to:

  • Obtain a copy of your insurance policy
  • Check the status of a claim
  • Make a suggestion or comment

You will receive a reply the next business day. Please provide as much information as possible in your email (e.g., your insurance policy number if your question concerns your policy). This will help us meet your needs more quickly.

If you prefer to call us

You can call us regarding any specific matter concerning:

  • A claim you’ve filed
  • An home, auto, or business insurance quote
  • A home insurance policy update

However you choose to contact us, we’ll do everything in our power to provide you with all the information you need as quickly as possible.

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