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The Personal accessibility standards

Accessibility for people with disabilities: A priority!

The Personal is committed to providing a barrier-free environment to meet the needs of clients, partners and employees with disabilities, and we have taken numerous initiatives to improve accessibility.

Learn more about our accessibility policies and procedures.

More accessible Internet and mobile solutions

At The Personal, we strive to make it easier for people with disabilities (such as blindness, deafness and cognitive impairment) to use our Internet and mobile solutions. In order to reduce navigation barriers, we have implemented an ongoing Web accessibility improvement program. The program includes:

  • Employee training
  • Policies and procedures
  • A process to correct and upgrade websites

This program will allow us to gradually apply Level A rules under the Web Content Accessibility Guidelines (WCAG) 2.0, followed by Level AA (by 2021), in compliance with the Web Accessibility Initiative (WAI) developed by the World Wide Web Consortium (W3C).

If you have any questions, comments or requests related to the accessibility of our Internet and mobile solutions, you can contact us:

By Internet:
Click Contact Us. Under Subject, choose "Technical Problems," and under Specify, choose "Accessibility."

By phone:

Our customer service is there for you

At The Personal, we strive to ensure that clients with disabilities can access the products and services they need in an independent and dignified way. To that end, we have taken certain initiatives:

  • Policies and procedure have been put in place.
  • Employees who provide goods and service to people with disabilities have received training.

Feedback process

You can play an important role in helping us improve the accessibility of our products and services. Your comments and questions will help us establish new policies, practices and services to meet your needs and serve you better.

By Internet
Click Contact Us. Under Subject, choose "Human Resources," and under Specify, choose "Accessibility."

By phone
You can call us toll-free at 1-866-688-5888, extension 5513787

Mailing address
Or, you can write to us at:
Accessibility Committee
The Personal Insurance Company
P.O. Box 7065, Station A
Mississauga, Ontario
L5A 4K7


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