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Customer Services

We’re committed to ensuring your total satisfaction

At The Personal, our business is all about taking care of customers. That’s why we strive to provide service that exceeds your expectations. Our team is available to help you simplify your life when it comes to insurance.

Know your insurance policy

We know how important it is to understand your insurance coverage. That’s why we have designed a policy that’s easy to read.

When you receive your new policy, please review it carefully to make sure it meets all your insurance needs. If you have any questions, contact an insurance agent.

Renew your insurance policy

We will send you policy renewal information a month in advance. That way, you’ll have enough time to notify us of any changes you’d like to make to your insurance coverage.

We also invite you to register to our Online Services which allows you access to your insurance policies in just a couple of clicks, whenever you choose. You’ll also be able to make certain policy changes and file a claim.

Your satisfaction means our success

We go all out to ensure you are a satisfied customer. If you think there’s still room for improvement, please feel free to speak with one of our insurance agents or, if applicable, your claims advisor.

Complaint Process

If you feel that additional steps should be taken, please contact our Customer Relationship Services department.


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