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Frequently Asked Questions on Payment Options

How do I change my bank account or credit card number?

Two ways to tell us your account or card number has changed:  

  1. Online:
    • Log onto your online insurance file, and then click Billing to show payment information for your insurance policies.
    • Then select Modify my pre-authorized withdrawals or Pay by credit card (Visa or MasterCard) to complete the form and make the changes.
  2. By phone:
    • Speak to one of our agents at 1-888-277-6481. Our offices are open from Monday to Friday, 8:00 a.m. to 8:00 p.m. and Saturday, 8:00 a.m. to 4:00 p.m.

To change your payment options or to cancel your authorization, please notify us at least 5 days before the next scheduled withdrawal.

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