Frequently Asked Questions on Payment Options

We accept Visa and MasterCard.

Processing times vary from one financial institution to another. It can take some financial institutions up to five business days to process your payment through their system. Make your payment in plenty of time to meet your payment due date. Please ensure you use your policy number as your account/reference number.

Please contact our Sales and Service Department for assistance at 1-888-476-8737, Monday to Friday, 8 a.m. to 8 p.m., Saturday, 8 a.m. to 4 p.m.

The first withdrawal is equal to 2/12 of the annual premium. All subsequent withdrawals will be equal to 1/12 of the remaining annual premium.

Go to your financial institution website and add your insurer to your account. Enter your policy number as the reference number. To find out more, please contact your financial institution.

You can choose any day of the month (1^st to the 31^st).

Billing Services fax number is 1-877-456-0062.

Please contact Technical Support at 1-866-944-4762 (Monday to Friday, 8 a.m. to 8 p.m. and Saturday, 8 a.m. - 4 p.m.).

Please contact Billing Services at 1-888-277-6481, Monday to Friday, 8 a.m. to 8 p.m. and Saturday, 8 a.m. to 4 p.m. EST.

Currently, we do not offer a monthly frequency.

Your invoice, credit card notice or pre-authorized payment agreement provided with your insurance documents can be used as an official receipt for income tax purposes.

The monthly payment plan is interest free.

An administrative fee may apply. By missing a payment or sending your payment late, you run the risk of a non-payment cancellation. Please contact Billing Services immediately at 1-888-277-6481, Monday to Friday, 8 a.m. to 8 p.m. and Saturday, 8 a.m. to 4 p.m. EST.

You can update your pre-authorized payment plan by accessing your online account or by contacting Billing Services at 1-888-277-6481, Monday to Friday, 8 a.m. to 8 p.m. and Saturday, 8 a.m. to 4 p.m. EST. You must notify us at least 5 business days before the next scheduled withdrawal.

You can update your credit card information by accessing your online account or by contacting Billing Services at 1-888-277-6481, Monday to Friday, 8 a.m. to 8 p.m. and Saturday, 8 a.m. to 4 p.m. EST. You must notify us at least 5 business days before the next scheduled payment date.

We do not offer a weekly or bi-weekly payment frequency.