Access Online Services - with you, wherever you go
0 min 35 sec
Get access to all your documents paper-free, file a claim, update your payment information and more via our convenient Online Services.
Access Online Services - with you, wherever you go
Note: The information in brackets describes the audio and visual content of the video that is not dialogue or narration.
[Context: An animated video explaining the advantages and options available in The Personal Online Services. Throughout the video, soft, upbeat music plays and a narrator reads the audio content. The text in square brackets describes audio and visual content in the video other than the dialogue or narration.]
[On-screen action: A paper plane glides through the sky, with clouds in the background.]
With The Personal Online Services, you can view your insurance documents online, whenever you want.
[On-screen action: The paper airplane approaches a standing woman and flies around her.]
But you can also do so much more. You can add a driver,
[On-screen action: A man appears beside the woman.]
Or a vehicle.
[On-screen action: A car appears behind the woman and man.]
Change your address
[On-screen action: The paper airplane flies in front of a house, while a moving truck backs up and stops.]
You can even estimate premiums when shopping for a car,
[On-screen action: The paper airplane glides toward a stationary car that is for sale. It has a sign on it and helium balloons tied to the back, which are released into the air.]
Update payment methods,
[On-screen action: The paper airplane flies toward the screen and away, revealing a large house with a car backing into a garage.]
Store vehicles,
[On-screen action: Two cars are driving in the same direction. The car behind rear-ends the one in front.]
Make an auto claim, and more.
[On-screen action: The car accident becomes an image on a cellphone. The paper airplane flies into frame and transforms into a paper document which slides into the phone, to become an electronic version on the cellphone screen.]
Paper-free, right at your fingertips.
[On-screen action: The cellphone spins and turns upright into the palm of a user’s hand.]
Simply log in and select the service you want. It’s just that easy.
[On-screen action: The user scrolls the icons on the phone screen with their thumb.]
The Personal Online Services. With you, wherever you go.
[On-screen text: The Personal logo. Get started.]
[On-screen legal text: The Personal refers to The Personal General Insurance Inc. in Quebec and The Personal Insurance Company in all other provinces and territories.]
[End of text transcript]
Manage your insurance in just a few clicks
Frequently asked insurance questions
Renovations underway
Do I have to tell you if I renovate my home?
You have to contact us if the work:
- Increases the value of the home (for instance, if you add a storey or an extension or if you finish the basement)
- Reduces or increases the risk of damage to your home, for instance, if you:
- Replace a water heater that’s more than 10 years old
- Replace a roof that’s more than 20 years old
- Install a fireplace
- Buy a swimming pool or a hot tub
You don’t have to tell us if you make minors cosmetic changes, such as painting a room or renovating a bathroom.
Confirmation of insurance
How can I get a temporary confirmation of insurance after making a change to my insurance policy online?
Have you made a change to your auto insurance policy using your Online Services account? When you finish the transaction, you’ll get a temporary confirmation of insurance that you can print. This is an official document that can temporarily replace your insurance policy for 7 days.
Do you need to provide proof of insurance to a dealership or creditor? Please contact us. We’ll send you a copy of your confirmation of insurance by email, regular mail or fax, whichever you prefer.
The temporary confirmation of insurance and the proof of insurance are not insurance contracts. They are provided for information purposes only, subject to all the terms, conditions, exclusions and provisions of your insurance policy.
Cancel an insurance policy
How can I cancel my home or car insurance?
The easiest way to cancel your insurance policy is to contact us by phone.
Please read Cancelling your insurance policy to see our frequently asked questions and for more information about:
- Paying cancellation fees
- Cancelling by secure email or mail
- Cancelling your other types of insurance
Renew an insurance policy
Can I renew my home or car insurance online?
No, you cannot renew your insurance online. But if you use pre-authorized payments and want to keep the same coverage, you don’t need to do anything. Your policy renews on the date specified in your policy document.
