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Frequently Asked Questions on Claims











What Should I Do in the Event of Water Damage, Fire, or Theft?

If you experience a loss, take immediate steps to minimize the damage.

  • In the event of water damage, cut off the water supply and move all furniture and damaged items to a dry place.
  • In the event of theft, call your local police immediately.
  • In the event of a fire, call the fire department right away. Even a small fire can spread quickly if it’s not brought under control.
  • If there’s damage, one of our claims advisors can help you deal with the emergency and start the claims process.

You can minimize the risk of experiencing such a loss. To find out more, read Tips on Preventing Home Insurance Claims.








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