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Frequently Asked Questions on The Personal






What benefits does The Personal offer its clients?

Not only do you enjoy customized coverage for your car and home as a The Personal customer, you can manage your home and auto insurance online quickly and easily and benefit from a variety of assistance services 24/7.

Take charge of your insurance policy

You can use our Online Client Services to change your address or phone number, add a vehicle or a driver, or replace or store a vehicle. It only takes a few minutes and it’s available whenever you are.

Your request is sent directly to an agent, who processes the changes and sends you the modified policy by mail.

Also, your auto insurance certificate and a blank accident report are always available through our Online Client Services. If you need either one, you can quickly access them and print a copy.

Take advantage of our assistance services

Emergency service: You can contact a claims advisor or report a loss through our Online Client Services at any time of the day or night.

Identity theft assistance: We offer free access to advice on preventing identity theft and help in re-establishing your identity in case of need.

If you’re already a customer but aren’t registered for Online Client Services, you can create an account right now.




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