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Accessibility for persons with disabilities: a priority!

Accessibility is a priority for us

The Personal is committed to accessibility. To serve you well, we strive to ensure that customers with disabilities can access the products and services they need in an independent and dignified way.

Our employees are familiar with our accessibility policy and, as an organization, we have taken the initiatives below to reduce obstacles that may prevent people with disabilities from using our services:

  • Policies and procedure have been put in place.
  • Employees who provide goods and service to persons with disabilities have been trained as needed.

An information document on these policies and procedures is available on request or by clicking this link.

Feedback Process

You can play an important role in helping us improve the accessibility of our products and services. Your feedback will help us establish new policies, practices and services to meet your needs and serve you better.

If you have any comments or questions about our accessibility policies or practices, or if you would like to request a document, please contact us. We will respond within 10 days.

To email us, click Contact Us. Under Subject, choose “Human Resources,” and under Specify, choose “Accessibility.”

You can call us toll-free at 1 866 688-5888, extension 3787

Mailing address
Or, you can write to us at:
Accessibility Committee
The Personal Insurance Company
P.O. Box 7065, Station A
Mississauga, Ontario
L5A 4K7


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