Claims centre

Accident or loss?

Count on us 24/7

The Personal offers 24/7 claims service and takes care of everything for you. We know how stressful an accident or a loss can be. Count on us to act fast. We’ll put your mind at ease and support you every step of the way until your claim is settled. Start by selecting an incident. Follow the steps, find out which coverage applies and file a claim.

Car or recreational vehicle

Auto glass breakage

Your windshield was chipped or cracked.

Accident with collision

Your vehicle was damaged when it hit another vehicle, an object or the ground.

Accident involving injuries

You or members of your family were injured in a motor vehicle accident.

To report the accident, contact us at By phone:1-888-785-5502. An Accident Benefits Advisor will handle your injury claim.

Fire, theft or vandalism

Your vehicle was damaged by fire, was stolen or vandalized.

Natural disaster

Your vehicle was damaged by a weather event (e.g., windstorm, hail, rising waters).

Other incident

Your vehicle was damaged by another incident, such as a falling tree.

Incident involving your liability

You accidentally injured someone or damaged their property. For instance: You drove into your neighbour’s fence or you struck a pedestrian.

Home

Water damage

Your home was damaged by water (e.g., burst pipe, leaking water heater, sewer back-up, water seepage, flood).

Theft

Property was stolen from your home or while temporarily elsewhere (e.g., inside your vehicle).

Vandalism

The interior or exterior of your home was vandalized.

Fire and smoke

Your home was damaged by fire.

Natural disaster

Your home was damaged by a weather event (e.g., wind, hail, lightning, flood).

Other incident

Your personal property was accidentally damaged.

Incident involving your liability

You accidentally injured someone or damaged their property (e.g., a neighbour was injured in your home).

Pet

Pet sick or injured

Your pet needs or has received veterinary care.

Accident or loss?

Count on us 24/7

Call at 1-888-785-5502

Start a claim

Pet insurance claim?

Call at 1-800-581-0580

Find a recommended provider

Is immediate action required? Choose from our network of recommended providers. We take care of everything, and you get top quality service.

Car or recreational vehicle

  • Auto glass
  • Body shop
  • Car rental
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Home

  • Emergency cleanup
  • Renovation
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  • The information on this page is provided for informational purposes only. The terms and conditions of the coverages described are set out in the insurance policy, which always prevails. Certain conditions, limitations and exclusions may apply.