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Important notice

We’re currently receiving a high number of phone and online requests. We’re working hard to serve our customers as quickly as possible. You can do some transactions right away, like storing a vehicle or filing a claim, in your Online Services account.

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Contact information and business hours

Insurance advice

For a quote or advice on insuring your home, auto or recreational vehicle

By email

Write to us

By phone

Par téléphone :1-888-476-8737
Monday to Friday: 8 a.m. to 8 p.m. (Eastern Time)
Saturday: 8 a.m. to 4 p.m. (Eastern Time)

Claims (24/7)

In case of a loss or emergency anywhere in North America, contact us to file a claim.

To get the fax number for your claims advisor, please call us.

Online

File a claim

By phone

By phone 1-888-785-5502

Outside North America:
(Country code) + 800-589-5823-5
View the list of countries served by our international toll-free claim number.

Customer assistance

Identity Theft Assistance (24/7)

By phone

By phone 1-877-870-4973

Payment

Contact us for questions or to change your payment options.

By phone

1-888-277-6481
Monday to Friday: 8 a.m. to 8 p.m. (Eastern Time)
Saturday: 8 a.m. to 4 p.m. (Eastern Time)

Client Complaint Management Centre

Give us your feedback (comments, suggestions or complaints).

By email

Write to us

By phone

1-888-277-6481
Monday to Friday: 8 a.m. to 5 p.m. (Eastern Time)

By mail

The Personal Insurance Company
P.O. Box 7065, Station A
Mississauga ON L5A 4K7

Complaints

For more information about complaints, see our complaints process

Pet insurance

Covid-19: Temporary change to our business hours

We’re reducing our business hours due to limited staff in our pet insurance customer call centre. To see our updated hours, visit the Covid-19 information page.

Insurance advice

Contact us to get a quote or advice on your pet insurance.

By phone

1-855-343-9385
Monday to Thursday: 8 a.m. to 10 p.m. (Eastern Time)
Friday: 8 a.m. to 9 p.m. (Eastern Time)
Saturday: 9 a.m. to 8 p.m. (Eastern Time)

By fax

For Pet insurance only.
1-866-322-5246

Claims

To file a claim for veterinary fees, go to our pet claims page.
Or contact us about an existing claim:

By phone

1-855-343-9385
Monday to Thursday: 8 a.m. to 10 p.m. (Eastern Time)
Friday: 8 a.m. to 9 p.m. (Eastern Time)
Saturday: 9 a.m. to 8 p.m. (Eastern Time)

By fax

For Pet insurance claims only.
1-866-501-5580

Vetline fax

Reserved for veterinary clinics to fax us medical records or supporting documents:
1-866-501-5581

Payment options

Contact us for questions or to change your payment options.

By phone

1-855-343-9385
Monday to Thursday: 8 a.m. to 10 p.m. (Eastern Time)
Friday: 8 a.m. to 9 p.m. (Eastern Time)
Saturday: 9 a.m. to 8 p.m. (Eastern Time)

By mail

The Personal Pet Insurance Program
301-600 Empress Street
Winnipeg MB R3G 0R5

The Personal Travel Insurance Program

Insurance advice and claims

Get a quote and advice or file a claim.

By phone

1-855-727-7872
Monday to Friday: 8 a.m. to 9 p.m. (Eastern Time)
Saturday: 8:30 a.m. to 4:30 p.m. (Eastern Time)

Travel Assistance 24/7

Canada and United States

By phone (toll-free)

1-800-465-6390

Any other country

By phone (collect)

1-514-875-9170

Service for hearing impaired

Insurance or payment (TTY line)

Your telephone relay service

Claims (24/7)

Your telephone relay service

Online

File a claim

FAQ

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Log in to your account. Go to Profile, choose Change my address and follow the steps.

Log in to your account. Go to Vehicles and choose the vehicle you want to replace. Choose Edit, then choose Replace this vehicle and follow the steps.

Go to our homepage to get a quote online. Choose the type of insurance, enter your postal code and follow the steps.

Log in to your account, go to Documents and choose View. To get your past documents, choose My archived insurance documents.

Go to our homepage and click the COVID-19 banner.