Contact information and business hours

Insurance advice

For a quote or advice on insuring your home, auto or recreational vehicle
(Monday to Friday, 8 a.m. to 8 p.m.; Saturday, 8 a.m. to 4 p.m.)

By email

Email us

By phone

Par téléphone :1-888-476-8737

Claims (24/7)

In case of a loss or emergency, contact us anywhere in North America.

To get the fax number for your claims advisor, please call us.

Online

File a claim

By phone

By phone 1-888-785-5502

Outside North America:
(Country code) + 800-589-5823-5
View the list of countries served by our international toll-free claim number.

Customer assistance

Identity Theft Assistance (24/7)

By phone

By phone 1-877-870-4973

Payment

Contact us for questions or to change your payment options.
(Monday to Friday, 8 a.m. to 8 p.m. [ET]; Saturday, 8 a.m. to 4 p.m. [ET])

By phone

1-888-277-6481

Customer Relations Centre

Give us your feedback (comments, suggestions or complaints).
(Monday to Friday, 8 a.m. to 5 p.m.).

By email

Email us

By phone

1-888-277-6481

By mail

The Personal Insurance Company
P.O. Box 7065, Station A
Mississauga ON L5A 4K7

Pet insurance

Insurance advice

Get a quote or advice on your pet insurance.
(Monday to Thursday, 8 a.m. to 11 p.m. [CT]; Friday, 8 a.m. to 9 p.m. [CT]; Saturday, 9 a.m. to 8 p.m. [CT])

By phone

1-855-343-9385

By fax

For Pet insurance only.
1-866-322-5246

Claims

In case of an emergency in Canada or in United Stated, contact us to file a claim.
(Monday to Thursday, 7 a.m. to 10 p.m. [CT]; Friday, 7 a.m. to 8 p.m. [CT]; Saturday, 8 a.m. to 7 p.m. [CT])

By phone

1-800-581-0580

By fax

For Pet insurance claims only.
1-866-501-5580

Vetline fax

Reserved for veterinary clinics to fax us medical records or supporting documents.
1-866-501-5581

Payment

Contact us for questions or to change your payment options.
(Monday to Thursday, 7 a.m. to 10 p.m. [CT]; Friday,: 7 a.m. to 8 p.m. [CT]; Saturday 8 a.m. to 7 p.m. [CT])

By phone

1-855-343-9385

By mail

The Personal Pet Insurance Program
301-600 Empress Street
Winnipeg MB R3G 0R5

The Personal Travel Insurance Program

Insurance advice and claims

Get a quote and advice or file a claim.
(Monday to Friday, 8 a.m. to 9 p.m. [ET]; Saturday, 8:30 a.m. to 4:30 p.m. [ET])

By phone

1-855-727-7872

Travel Assistance 24/7

Canada and United States

By phone (toll free)

1-800-465-6390

Any other country

By phone (collect)

1-514-875-9170