Updated: July 7, 2020

COVID-19: We’re here for you

The COVID-19 pandemic is a challenging time for everyone, and we want to reassure you that everyone at The Personal is continuing to work hard for you.

Additional auto insurance refund

The COVID-19 pandemic has led to an exceptional situation where many Canadians are working from home and using their cars much less, and that’s lowered the risk of road accidents. Over the past few months, we’ve seen a drop in car insurance claims, and we want to share the savings with you.

 

Is your car insured with us?

  • You get an automatic refund on your car insurance premium.
  • You don’t need to call us to get your refund. We’ll apply it automatically to car insurance policies in force on June 30, 2020.

To find out more, see our FAQ

Relief measures for our clients

We understand that you may be struggling at this time. That’s why we want to make things a little easier for you with our relief measures.

Helping you make deliveries

During the pandemic, are you using your vehicle to deliver meals, groceries or prescription drugs?

  • Whether you’re making deliveries as a volunteer or as the owner or employee of a restaurant, pharmacy or grocery store, we’re offering you temporary auto insurance coverage for deliveries at no extra charge.
  • This coverage applies automatically to vehicles already insured with us before April 2, 2020. There’s no need to call us.
    • This coverage will not be added if deliveries are made via third-party apps and services like UberEats, Skip the Dishes, Instacart and Amazon Flex. These services remain a prohibited use.

Increasing your coverage if you’re working from home

Are you working from home for your employer during the pandemic?

  • We’ve temporarily increased our insurance for losses affecting home-based business property to $10,000 on our home insurance policies at no extra cost. That means if you’ve had to buy items like a computer or an ergonomic chair, you can work from home with peace of mind.
  • This coverage applies automatically to existing policies. There’s no need to call us.

Offering you personalized help

We understand that the COVID-19 pandemic has led to financial struggles for some people. So, we’ve developed relief measures for our home and auto insurance customers.

If you need help, call us so we can work out a solution that works for you:

Payments

1-888-277-6481

Monday to Friday: 8 a.m. to 8 p.m. (Eastern Time)
Saturday: 8 a.m. to 4 p.m. (Eastern Time)

FAQ

Additional auto insurance refund

Am I eligible?

  • You need to have an auto insurance policy with The Personal in force on June 30, 2020
  • You need to insure a personal passenger vehicle (motorcycles and recreational vehicles are not eligible)
  • If you’re eligible, we’ll apply your refund automatically. You don’t need to apply or call us.

I cancelled my auto policy before June 30, am I eligible?

No. To be eligible you need to have a policy in force on June 30, 2020.

How is the refund calculated?

The refund is 30% or 40%* of one month’s auto insurance premium. Let’s say your annual premium on June 30 is $1,200. That means your premium for one month is $100, so your refund will be $30 or $40.

*Depending on where you live

What if I have 2 cars on my insurance policy or more than one policy, will I get a refund for each one?

You’ll receive a refund for each auto insurance policy, based on the number of cars on the policy.

How will the refund be paid and when will I get it?

You should receive your refund in the next few weeks. Your refund will be applied using the same payment method you use to pay your insurance premium. For instance, if you pay by pre-authorized debit, we’ll deposit your refund into the account we have on file.

If you pay by cheque, we’ll send your refund by cheque and you may have to wait a little longer to receive your refund. Thank you for your patience.

I already got the refund for driving less, am I eligible for this refund as well?

If you were eligible for the refund for driving less, you’re also eligible for this additional auto insurance refund.

If I change how much I use my car in the next few months because I’m working from home, can I update my insurance policy?

Yes. Just call us to update the annual mileage for one or more vehicles on your policy.

I have home insurance with you. Will I get a refund on my premium?

No. We’re giving our car insurance customers a refund because we had fewer than expected car insurance claims in recent months.

What will happen if the pandemic goes on for much longer?

We’re staying on top of government directives as the situation evolves. For now, this refund applies to policies in force on June 30, 2020.

Other ways we can help you

 

Online services

If you need to access your insurance documents, modify your policy or make a claim, our online services are always available.

Visit our Customer Space to log in to your secure account, create an account, or download our mobile app.

Prefer to speak to us?

Call us at By phone:1-888-476-8737

You can count on us

 

We’re continuing to monitor the situation as it evolves and to listen to your concerns. Remember that we’re here to support you if you need help. Thank you for your trust.

Do you have an ongoing claim?

If you’re worried about delays with your home or car repairs, or you have any other concerns, don’t hesitate to contact your claims advisor for advice and help with your claim. We’re here for you throughout your claim.

Our prevention measures

 

Our priority is keeping you and our employees safe. We’re following government health guidelines to help slow the spread of the virus.

  • All employees returning from travelling abroad are working from home as a preventive measure.
  • Right now, all employees who can work from home are doing so.
  • Business travel has been suspended.
  • Team meetings are being held online.

Some conditions, exclusions and limitations may apply. These tips are provided for information and prevention purposes only. They are general in nature, and The Personal cannot be held liable for them. The relief measures described are temporary. The other terms and conditions relating to the coverage in force are specified in the insurance policy, which always prevails.

Auto Insurance is not available in Manitoba, Saskatchewan and British Columbia due to government-run plans.