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Alert Program

Alert gives clients with a The Personal group home insurance a free water and freeze detector.

Peace of mind at your fingertips with Alert

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AlertTM is a new prevention program offered to our home insurance policyholders. It’s available through The Personal app and gives you one free water and freeze detector. Peace of mind at your fingertips!

What is Alert?

It syncs a water and freeze detector to your smartphone and notifies you if there’s a problem at your home. If it detects a water leak or a risk of freezing, you’ll receive alerts on your smartphone, so you can react quickly and limit any water damage. This prevention program is innovative, simple, reassuring and designed for you.

Additional detectors are available for purchase through the mobile app, at a discounted price!

Watch the video

How does Alert work?

Download The Personal mobile app

The mobile app is free and works on iPhone and Android smartphones. You will find the Alert program in the Prevention section.

You don’t need a data plan to use the mobile app.


Order and install your free detector

Open the mobile app and follow the installation steps. It’s quick and easy!

You’ll need a Wi-Fi connection at home for the detector to work.

Get instant alerts

You’ll receive an alert on your smartphone as soon as water or a risk of freezing is detected.

Read our Frequently Asked Questions

What are the benefits of alert?

Signing up for Alert has many advantages... and it’s free!

  • Get peace of mind knowing the detector is watching out for you.
  • Limit water damage and other inconveniences by receiving notifications when leaks or risks of freezing are detected.
  • No matter what alerts you receive, you’ll still remain eligible for home insurance, with no effect on your premium.
  • Enjoy yet another privilege of being insured by The Personal, the only* insurer in Canada to offer this type of home insurance prevention program.

Introducing The Personal mobile App

Take advantage of the latest innovation like Ajusto®, Alert and RadarTM and access the Online Services to file a claim or manage your home and auto insurance policies – all of this with your smartphone.

Download the free mobile app now!

Download on the App Store
Get it on Google Play

* All property and casualty insurance subsidiaries of Desjardins General Insurance Group Inc. offer this type of program.

Certain conditions, limitations and exclusions may apply.

TM Alert is a trademark of Desjardins General Insurance Group Inc., used under licence.

® Ajusto is a registered trademark of Desjardins General Insurance Inc., used under licence.

TM Radar is a trademark of Desjardins General Insurance Group Inc., used under licence.

Apple, the Apple logo and iPhone are registered trademarks of Apple Inc., registered in the U.S. and other countries. App Store is a service mark of Apple Inc.

Google Play, Google Play logo and Android are trademarks of Google LLC.