We respect and protect your privacy


Last update: June 10, 2018

At The Personal Insurance Company (hereinafter “The Personal”), an important part of our commitment to provide you with service excellence is our respect for your privacy.

We collect, use and disclose your personal information only for the purpose of providing general insurance products and services. More specifically, we collect, use and disclose necessary personal information for communicating with you and third parties in order to:

  • provide and communicate with you regarding an insurance quote
  • assess and communicate with you regarding an application for insurance
  • issue, manage and communicate with you regarding your insurace policies
  • process your claims
  • prevent, detect and prosecute fraud
  • analyze business results
  • promote our insurance products and services
  • act as permitted or required by law.

Under no circumstances is your personal information sold or inappropriately disclosed to third parties.

You have given your consent in order for us to collect, use and disclose your personal information, except as otherwise required or permitted by law. You may withdraw your consent at any time, with reasonable notice, subject to legal or contractual obligations which we must fulfill. Withdrawal of consent may prevent us from providing you with the requested insurance products or services.

In certain circumstances, we may ask you to provide us with the personal information of other people to be insured or already insured under your insurance policy. When you provide us with another person’s personal information, you undertake to obtain their consent to provide us with said personal information and to us using it according to our Privacy Code.

You have the right to access and correct the personal information we have on file about you. To get access to your personal information or to obtain a copy of our Privacy Code, click below or contact our Customer Relations Centre:

The Personal Privacy Code

  • By mail:
  • Customer Relations Centre
  • The Personal Insurance Company
  • P.O. Box 7065, Station A
  • Mississauga (Ontario) L5A 4K7
  • By phone: 1-888-277-6481

The information on this site, including this Privacy Code, may be modified without notice. By using this site, you recognize that you are responsible for making sure that the information is up to date.