We respect and protect your privacy

Date of last update: December 19, 2018

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At The Personal Insurance Company (hereinafter “The Personal”), an important part of our commitment to provide you with service excellence is our respect for your privacy.

We collect, use and disclose your personal information only for the purpose of providing general insurance products and services that best meet your needs. More specifically, we collect, use and disclose necessary personal information for communicating with you and third parties for purposes including to:

  • assess your application for insurance
  • communicate with you regarding our insurance products and services
  • assess the risk
  • underwrite and service your insurance policies
  • process your claims
  • prevent, detect and prosecute fraud
  • analyze business results and for statistical purposes
  • promote insurance products and services
  • act as permitted or required by law.

Under no circumstances is your personal information sold or inappropriately disclosed to third parties.

To learn about our policy when you use The Personal mobile application, read our Management and protection of personal information policy for mobile application users.


You have given your consent in order for us to collect, use and disclose this personal information and to share limited personal information with our affiliated general insurance companies in accordance with our Privacy Code. You may withdraw your consent at any time, with reasonable notice, subject to legal or contractual obligations which we must fulfill. Withdrawal of consent may prevent us from providing you with the requested insurance products or services.

In certain circumstances, we may ask you to provide us with the personal information of other people to be insured or already insured under your insurance policy. When you provide us with another person’s personal information, you undertake to obtain their consent to provide us with said personal information and to us using it according to our Privacy Code.

You have the right to access and correct The Personal information we have on file about you. To get access to your personal information contact the Customer Relations Centre.

To view a copy of our The Personal Privacy Code or to get access to your personal information, contact us.

  • By mail:
  • Customer Relations Centre
  • The Personal Insurance Company
  • P.O. Box 7065, Station A
  • Mississauga (Ontario)  L5A 4K7

We may amend this page from time to time. You can determine when this page was last modified by consulting the date of the “Last Update” set out above. Your continuing relationship with us shall be deemed as acceptance of and agreement to any such modifications.