Save time with Online Services! Manage your insurance, whenever you want, wherever you are.
With your Online Services account, you can view, download and print the documents you need, including:
We’ll let you know as soon as updated insurance documents are available in your account.
You can replace or add a vehicle on your policy online! No need to call anyone. It’ll just take a few minutes to get your temporary confirmation of insurance, and you’re all set!
Before you begin, make sure you have the following information:
You can also add a vehicle and a driver on your policy online. You’ll just need to answer a few questions about the new driver and how they’ll be using the vehicle(s).
You can add a new driver without speaking to an insurance agent. You’ll need to answer a few questions about the new driver and how they’ll be using the insured vehicle(s).
We’ll tell you if it affects your premium. Then you just have to confirm the changes.
You can also add a vehicle and a driver on your policy online. Make sure you have the following information:
At the end of the transaction, we’ll confirm your new premium.
You can file a claim online in just about 10 minutes.
You can file a claim online at any time. It’s quick and easy! A claims advisor will call you within 1 business day.
You can manage your payments entirely online.
Are you moving? You can change your address online. It only takes a minute and we’ll quickly update your insurance policies.
You have to contact us if the work:
You don’t have to tell us if you make minors cosmetic changes, such as painting a room or renovating a bathroom.
If you decide you don't want to renew your insurance policy, please contact us right away.
If the cancellation date is the same as the insurance renewal date, there will be no charge.
If the cancellation date is before the insurance renewal date, you may need to pay fees. This is standard industry practice. You'd be charged the premiums for the period your coverage was in effect up until the cancellation date, plus certain fees. To know how much you'd need to pay, please contact us.
Yes, in certain circumstances, your insurer could cancel or terminate your insurance policy, for example, if you hadn't paid your premiums or in the case of false representation or misrepresentation. At The Personal, we would notify you by registered mail well within legal time limits if we were going to cancel your insurance.
Certain conditions, exclusions and limitations may apply.
Ajusto is underwritten by The Personal.
Ajusto® is a registered trademark of Desjardins General Insurance Inc., used under licence.
RadarTM is a trademark of Desjardins General Insurance Group Inc., used under licence.
Apple and the Apple logo are trademarks of Apple Inc., registered in the U.S. and other countries. App Store is a service mark of Apple Inc.
Google Play and Google Play logo are trademarks of Google LLC.
These tips are provided for information and prevention purposes only. They are general in nature, and The Personal cannot be held liable for them. We recommend using caution and consulting an insurance advisor for comprehensive, tailored advice.