Save time with Online Services! Manage your insurance, whenever you want, wherever you are.
With your Online Services account, you can view, download and print the documents you need, including:
We’ll let you know as soon as updated insurance documents are available in your account.
You can replace or add a vehicle on your policy online! No need to call anyone. It’ll just take a few minutes to get your temporary confirmation of insurance, and you’re all set!
Before you begin, make sure you have the following information:
You can also add a vehicle and a driver on your policy online. You’ll just need to answer a few questions about the new driver and how they’ll be using the vehicle(s).
You can add a new driver without speaking to an insurance agent. You’ll need to answer a few questions about the new driver and how they’ll be using the insured vehicle(s).
We’ll tell you if it affects your premium. Then you just have to confirm the changes.
You can also add a vehicle and a driver on your policy online. Make sure you have the following information:
At the end of the transaction, we’ll confirm your new premium.
You can file a claim online in just about 10 minutes.
You can file a claim online at any time. It’s quick and easy! A claims advisor will call you within 1 business day.
You can manage your payments entirely online.
Are you moving? You can change your address online. It only takes a minute and we’ll quickly update your insurance policies.
You have to contact us if the work:
You don’t have to tell us if you make minors cosmetic changes, such as painting a room or renovating a bathroom.
Have you made a change to your auto insurance policy using your Online Services account? When you finish the transaction, you’ll get a temporary confirmation of insurance that you can print. This is an official document that can temporarily replace your insurance policy for 7 days.
Do you need to provide proof of insurance to a dealership or creditor? Please contact us. We’ll send you a copy of your confirmation of insurance by email, regular mail or fax, whichever you prefer.
The temporary confirmation of insurance and the proof of insurance are not insurance contracts. They are provided for information purposes only, subject to all the terms, conditions, exclusions and provisions of your insurance policy.
The easiest way to cancel your insurance policy is to contact us by phone.
We really want to hear what you have to say and understand what you need. Your satisfaction is our priority.
If you prefer to write, you can log in to your Online Services and send us a secure email. Simply select Renewal or cancellation and choose the insurance product to cancel. After that, just go to the How can we help you? section and provide us with your:
Alternatively, you can complete and sign the form included with your home or auto insurance policy and mail it to the address on the form.
Please note that one of our agents may contact you to get you the advice you need.
We'll confirm the cancellation by mail.
Tip: Make sure you have appropriate insurance coverage from another company before the cancellation date. When you are comparing coverage options, think about what services and benefits are included, not just the price.
If you decide you don't want to renew your insurance policy, please contact us right away.
If the cancellation date is the same as the insurance renewal date, there will be no charge.
If the cancellation date is before the insurance renewal date, you may need to pay fees. This is standard industry practice. You'd be charged the premiums for the period your coverage was in effect up until the cancellation date, plus certain fees. To know how much you'd need to pay, please contact us.
No. This is just an update to your policy if you're:
To update your policy, please go to Online Services or call an agent.
If you have only one vehicle on your policy, and you'd like to remove it because you've started using public transportation, for example, please contact us.
Yes, in certain circumstances, your insurer could cancel or terminate your insurance policy, for example, if you hadn't paid your premiums or in the case of false representation or misrepresentation. At The Personal, we would notify you by registered mail well within legal time limits if we were going to cancel your insurance.
Certain conditions, exclusions and limitations may apply.
AlertTM is a trademark of Desjardins General Insurance Group Inc., used under licence.
The Alert program is available in Canada only: in Quebec, Ontario, Saskatchewan, Manitoba, Prince Edward Island, Nova Scotia, Nunavut and the Northwest Territories.
The Roost word mark and logo are trademarks of Roost, Inc., and have been registered in the United States and in certain other jurisdictions.
Ajusto is underwritten by The Personal.
Ajusto® is a registered trademark of Desjardins General Insurance Inc., used under licence.
RadarTM is a trademark of Desjardins General Insurance Group Inc., used under licence.
Apple and the Apple logo are trademarks of Apple Inc., registered in the U.S. and other countries. App Store is a service mark of Apple Inc.
Google Play and Google Play logo are trademarks of Google LLC.
These tips are provided for information and prevention purposes only. They are general in nature, and The Personal cannot be held liable for them. We recommend using caution and consulting an insurance advisor for comprehensive, tailored advice.