Customer space

Save time with Online Services!

Manage your insurance paper-free, whenever you want, wherever you are.

Access Online Services - with you, wherever you go

0 min 35 sec

Get access to all your documents paper-free, file a claim, update your payment information and more via our convenient Online Services.

Access Online Services - with you, wherever you go

Note: The information in brackets describes the audio and visual content of the video that is not dialogue or narration.

[Context: An animated video explaining the advantages and options available in The Personal Online Services. Throughout the video, soft, upbeat music plays and a narrator reads the audio content. The text in square brackets describes audio and visual content in the video other than the dialogue or narration.]

[On-screen action: A paper plane glides through the sky, with clouds in the background.]

With The Personal Online Services, you can view your insurance documents online, whenever you want.

[On-screen action: The paper airplane approaches a standing woman and flies around her.]

But you can also do so much more. You can add a driver,

[On-screen action: A man appears beside the woman.]

Or a vehicle.

[On-screen action: A car appears behind the woman and man.]

Change your address

[On-screen action: The paper airplane flies in front of a house, while a moving truck backs up and stops.]

You can even estimate premiums when shopping for a car,

[On-screen action: The paper airplane glides toward a stationary car that is for sale. It has a sign on it and helium balloons tied to the back, which are released into the air.]

Update payment methods,

[On-screen action: The paper airplane flies toward the screen and away, revealing a large house with a car backing into a garage.]

Store vehicles,

[On-screen action: Two cars are driving in the same direction. The car behind rear-ends the one in front.]

Make an auto claim, and more.

[On-screen action: The car accident becomes an image on a cellphone. The paper airplane flies into frame and transforms into a paper document which slides into the phone, to become an electronic version on the cellphone screen.]

Paper-free, right at your fingertips.

[On-screen action: The cellphone spins and turns upright into the palm of a user’s hand.]

Simply log in and select the service you want. It’s just that easy.

[On-screen action: The user scrolls the icons on the phone screen with their thumb.]

The Personal Online Services. With you, wherever you go.

[On-screen text: The Personal logo. Get started.]

[On-screen legal text: The Personal refers to The Personal General Insurance Inc. in Quebec and The Personal Insurance Company in all other provinces and territories.]

[End of text transcript]

Manage your insurance in just a few clicks

With your Online Services account, you can view, download and print the documents you need, including:

Home or auto insurance policies
Renewal notices for policies ending soon
Archived insurance documents

With the paperless option, you:

Get a notification when updated insurance documents are available in your Online Services account.
View digital copies of your current and archived documents at any time.
Help us reduce the number of printed and mailed documents.

You can change the Paper-Free preference under Profile in your Online Services.

Use Online Services to:

Let us know you’re storing your car or your motorhome for the season.
Change the dates for a scheduled or existing storage period.
Remove your car from storage.

You can replace a vehicle on your policy online! No need to call anyone. It’ll just take a few minutes to get your temporary confirmation of insurance, and you’re all set!

Before you begin, make sure you have the following information:

Vehicle identification number (VIN)
Price of the new vehicle
Name of the creditor or leasing company

You can add a new driver without speaking to an insurance agent. You’ll need to answer a few questions about the new driver and how they’ll be using the insured vehicle(s).

We’ll tell you if it affects your premium. Then you just have to confirm the changes.

At the end of the transaction, we’ll confirm your new premium.

Auto insurance

You can file a claim online in just about 10 minutes.

You’ll be able to check your coverage, your liability and the deductible you need to pay.
You’ll then be able to make an appointment with one of our network’s body shops to get a damage estimate.
Depending on certain eligibility criteria, you may be able to choose the photo-based estimate option and send photos of the damage yourself instead of going to the repair shop to get a damage estimate.

File your auto insurance claim

Home insurance

You can file a claim online at any time. It’s quick and easy! A claims advisor will call you within 1 business day.

File your home insurance claim

You can manage your payments entirely online.

Change your payment method to one of these 3 accepted options:
- Pre-authorized monthly withdrawals from your bank account
- A single annual payment by credit card
- A single annual payment by cheque or through a financial institution
Update your credit card details. Make sure to update your information at least 5 business days before the next scheduled payment.
Check your remaining premium balance.

Are you moving? You can change your address online. It only takes a minute and we’ll quickly update your insurance policies.

Keep it simple

with The Personal app!

Our app makes it easy to manage your insurance, view your digital proof of auto insurance¹ or file and track a claim. Plus, you get access to prevention tools such as Ajusto^® and Radar^TM.

Discover the mobile app

Frequently asked insurance questions

Renovations underway

Do I have to tell you if I renovate my home?

You have to contact us if the work:

Increases the value of the home (for instance, if you add a storey or an extension or if you finish the basement)
Reduces or increases the risk of damage to your home, for instance, if you:
- Replace a water heater that’s more than 10 years old
- Replace a roof that’s more than 20 years old
- Install a fireplace
- Buy a swimming pool or a hot tub

You don’t have to tell us if you make minors cosmetic changes, such as painting a room or renovating a bathroom.

Confirmation of insurance

How can I get a temporary confirmation of insurance after making a change to my insurance policy online?

Have you made a change to your auto insurance policy using your Online Services account? When you finish the transaction, you’ll get a temporary confirmation of insurance that you can print. This is an official document that can temporarily replace your insurance policy for 7 days.

Do you need to provide proof of insurance to a dealership or creditor? Please contact us. We’ll send you a copy of your confirmation of insurance by email, regular mail or fax, whichever you prefer.

The temporary confirmation of insurance and the proof of insurance are not insurance contracts. They are provided for information purposes only, subject to all the terms, conditions, exclusions and provisions of your insurance policy.

Cancel an insurance policy

How can I cancel my home or car insurance?

The easiest way to cancel your insurance policy is to contact us by phone.

Please read Cancelling your insurance policy to see our frequently asked questions and for more information about:

Paying cancellation fees
Cancelling by secure email or mail
Cancelling your other types of insurance

Renew an insurance policy

Can I renew my home or car insurance online?

No, you cannot renew your insurance online. But if you use pre-authorized payments and want to keep the same coverage, you don’t need to do anything. Your policy renews on the date specified in your policy document.

Learn more about renewing your insurance

Certain conditions, exclusions and limitations may apply.

Ajusto is underwritten by The Personal and available in Quebec, Ontario and Alberta only.

Ajusto^® is a registered trademark of Desjardins General Insurance Inc., used under licence.

Radar^TM is a trademark of Desjardins General Insurance Group Inc., used under licence.

Apple and the Apple logo are trademarks of Apple Inc., registered in the U.S. and other countries. App Store is a service mark of Apple Inc.

Google Play and Google Play logo are trademarks of Google LLC.

1. Digital proof of auto insurance is generally accepted in Alberta, New Brunswick, Newfoundland and Labrador, the Northwest Territories, Nova Scotia, Nunavut, Ontario, Prince Edward Island, Quebec, the Yukon and in most American states. When you're driving, keep a paper copy with you in case your phone isn't charged and you're asked to show proof of insurance. [Back]

Customer space

Access Online Services - with you, wherever you go

Access Online Services - with you, wherever you go

Manage your insurance in just a few clicks

View renewal and other insurance documents

Enjoy Paper-Free

Store or remove a vehicle from storage

Replace a vehicle

Add a driver

File an insurance claim

Update your payment methods

Change your address

Keep it simple

Frequently asked insurance questions

See how you can save!

Get a quote

Important notice

Canada Post labour dispute

Welcome to our website! Personalize your experience.

Customer space

Access Online Services - with you, wherever you go

Access Online Services - with you, wherever you go

Manage your insurance in just a few clicks

View renewal and other insurance documents

Enjoy Paper-Free

Store or remove a vehicle from storage

Replace a vehicle

Add a driver

File an insurance claim

Auto insurance

Home insurance

Update your payment methods

Change your address

Keep it simple

Frequently asked insurance questions

Renovations underway

Do I have to tell you if I renovate my home?

Confirmation of insurance

How can I get a temporary confirmation of insurance after making a change to my insurance policy online?

Cancel an insurance policy

How can I cancel my home or car insurance?

Renew an insurance policy

Can I renew my home or car insurance online?

See how you can save!

Get a quote

Get a quote

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