Mail delivery delays could occur. Reduce processing times for your requests and transactions by using our Online Services.
As one of Canada’s largest group insurers, we care about our customers and it shows. That’s why we’re committed to providing service that exceeds your expectations, every time you need us.
Service included with your insurance policy
GOOD TO KNOW
UNDERSTANDING YOUR INSURANCE POLICY
New policy
It’s very important to understand your insurance coverage, so take the time to review your new policy carefully to make sure it meets all your insurance needs.
If you have any questions, don’t hesitate to contact us.
Policy renewal
You’ll get your policy renewal information a month before your renewal date. Please look it over to make sure the information is correct. Don’t forget to notify us of any changes.
You can also use our Online Services to view your insurance documents any time.
OUR GOAL: YOUR SATISFACTION
We go all out to make sure you’re a satisfied customer. If you have any questions about your insurance, don’t hesitate to contact us.
What’s more, our claims service is available night and day in the event of an emergency. You can count on our claims team to help you get your life back to normal.
Complaint process
Auto, home, RV or business insurance
If you think there’s still room for improvement, please feel free to speak to your property and casualty insurance agent or your claims advisor. If you feel that additional steps should be taken, please access our Complaint process or contact our Client Complaint Management Centre.
Pet insurance
Have a complaint about a product or service? Please refer to the Petline Insurance complaint guide.