Mail delivery delays could occur. Reduce processing times for your requests and transactions by using our Online Services.
CONTACT INFORMATION AND BUSINESS HOURS
INSURANCE ADVICE
For a quote or advice on insuring your home, auto or recreational vehicle
By email
By phone
1 888 476-8737
Monday to Friday: 8 a.m. to 8 p.m. (Eastern Time)
Saturday: 8 a.m. to 4 p.m. (Eastern Time)
CLAIMS (24/7)
In case of a loss or emergency anywhere in North America, contact us to file a claim.
To get the fax number for your claims advisor, please call us.
Online
By phone
Outside North America:
(Country code) + 800-589-5823-5
View the list of countries served by our international toll-free claim number.
PAYMENT
Contact us for questions or to change your payment options.
By phone
1-888-277-6481
Monday to Friday: 8 a.m. to 8 p.m. (Eastern Time)
Saturday: 8 a.m. to 4 p.m. (Eastern Time)
CLIENT COMPLAINT MANAGEMENT CENTRE
Give us your feedback (comments, suggestions or complaints).
By email
By phone
1-888-277-6481
Monday to Friday: 8 a.m. to 5 p.m. (Eastern Time)
By mail
The Personal Insurance Company
P.O. Box 7065, Station A
Mississauga ON L5A 4K7
Complaints
For more information about complaints, see our complaints process
PET INSURANCE
Insurance advice
Contact us to get a quote or advice on your pet insurance.
By phone
1-855-343-9385
Monday to Thursday: 8 a.m. to 10 p.m. (Eastern Time)
Friday: 8 a.m. to 9 p.m. (Eastern Time)
By fax
For Pet insurance only.
1-866-322-5246
Claims
To file a claim for veterinary fees, go to our pet claims page.
Or contact us about an existing claim:
By phone
1-855-343-9385
Monday to Thursday: 8 a.m. to 10 p.m. (Eastern Time)
Friday: 8 a.m. to 9 p.m. (Eastern Time)
By fax
For Pet insurance claims only.
1-866-501-5580
Vetline fax
Reserved for veterinary clinics to fax us medical records or supporting documents:
1-866-501-5581
Payment options
Contact us for questions or to change your payment options..
By phone
1-855-343-9385
Monday to Thursday: 8 a.m. to 10 p.m. (Eastern Time)
Friday: 8 a.m. to 9 p.m. (Eastern Time)
By mail
The Personal Pet Insurance Program
301-600 Empress Street
Winnipeg MB R3G 0R5
Complaint management
To file a pet insurance complaint, please refer to the complaint guide.
THE PERSONAL TRAVEL INSURANCE PROGRAM
Insurance advice and claims
Get a quote and advice or file a claim.
By phone
1-855-727-7872
Monday to Friday: 8 a.m. to 9 p.m. (Eastern Time)
Saturday: 8:30 a.m. to 4:30 p.m. (Eastern Time)
Travel Assistance 24/7
Canada and United States
By phone (toll-free)
Any other country
By phone (collect)
SERVICE FOR HEARING IMPAIRED
Insurance or payment (TTY line)
Your telephone relay service
Claims (24/7)
Your telephone relay service
Online
My Insurance file
How can I change my address?
Log in to your account. Go to Profile, choose Change my address and follow the steps.
How can I replace a vehicule on my insurance policy?
Log in to your account. Go to Vehicles and choose the vehicle you want to replace. Choose Edit, then choose Replace this vehicle and follow the steps.
How can I get an auto or home insurance quote?
Go to our homepage to get a quote online. Choose the type of insurance, enter your postal code and follow the steps.
How can I get my insurance policy and documents?
Log in to your account, go to Documents and choose View. To get your past documents, choose My archived insurance documents.