Incident involving your liability: What to do?
What to do in 5 steps
Here's what to do if you've accidentally damaged someone else's property or injured someone, regardless of the circumstances.
After the incident
- Exchange contact information with the other party
- Call the police if you feel it's necessary
- Don't try and settle the matter directly with the other party
- Take photos of the damage if possible
- Call our claims department at By phone:1-888-785-5502, as soon as you think that a liability claim may be made against you
A police report is required in the following situations:
- If the damage exceeds $1,000
- If public property is damaged (i.e., tree, pole, lamp post, park bench)
Report the loss or incident at By phone:1-888-785-5502
First contact with the claims department
(This call could take up to 30 minutes)
The claims department agent who takes your call will:
- Take your full statement on the circumstances of the incident
- Check your insurance coverage
- Advise you which documents to send in or which ones will be sent to you
- Give you your claim number
Your claim will be assigned to one of our claims advisors.
Your claims advisor has the training and knowledge required to handle your claim and advise you throughout the process.
Your claims advisor will:
Contact the different parties to analyze the claim:
- People who were injured or incurred the damage
- Any witnesses to the incident
- The police, if they were involved
- The opposing party's claims advisor
Ask you to send in the relevant documents:
- The formal notice you received, where applicable
- Estimate, invoice or any other supporting documents relating to the damages or injuries
Perform a complete analysis of the claim based on the information received
Liability is determined based on the circumstances of the incident.
The circumstances are generally found in:
- the police report, if any (it may take a few weeks to get the police report)
- the statements of all the parties involved and any witnesses
Please note that liability can rarely be determined when you first call the claims department, as the circumstances of the incident have to be analyzed.
If you're found liable, we will send a release to the person who was injured or incurred damage stating that the agreed settlement is final.
We close the claim when:
- the injured party has signed and returned the release
- all the payments have been made
We hope that your claim will be settled to your satisfaction.
Find a recommended provider
Is immediate action required? Choose from our network of recommended providers. We take care of everything, and you get top quality service.
Car or recreational vehicle
- Auto glass
- Body shop
- Car rental
Reasons to choose a recommended body shop
- 24/7 vehicle towing
- Accurate damage appraisal using state-of-the-art technology
- Replacement vehicle during the repairs at no charge
- Repairs are done by an experienced team and guaranteed by the body shop for as long as you own the vehicle and have an insurance policy in force with us
- The information on this page is provided for informational purposes only. The terms and conditions of the coverages described are set out in the home insurance policy, which always prevails. Certain conditions, limitations and exclusions may apply.