Contact information and business hours
In case of a loss or emergency, contact us anywhere in North America.
To get the fax number for your claims advisor, please call us.
Outside North America:
(Country code) + 800-589-5823-5
View the list of countries served by our international toll-free claim number.
Get a quote or advice on your pet insurance.
(Monday to Thursday, 8 a.m. to 11 p.m. [CT]; Friday, 8 a.m. to 9 p.m. [CT]; Saturday, 9 a.m. to 8 p.m. [CT])
For Pet insurance only.
In case of an emergency in Canada or in United Stated, contact us to file a claim.
(Monday to Thursday, 7 a.m. to 10 p.m. [CT]; Friday, 7 a.m. to 8 p.m. [CT]; Saturday, 8 a.m. to 7 p.m. [CT])
For Pet insurance claims only.
Reserved for veterinary clinics to fax us medical records or supporting documents.
Contact us for questions or to change your payment options.
(Monday to Thursday, 7 a.m. to 10 p.m. [CT]; Friday,: 7 a.m. to 8 p.m. [CT]; Saturday 8 a.m. to 7 p.m. [CT])
The Personal Pet Insurance Program
301-600 Empress Street
Winnipeg MB R3G 0R5
The Personal Travel Insurance Program
Insurance advice and claims
Get a quote and advice or file a claim.
(Monday to Friday, 8 a.m. to 9 p.m. [ET]; Saturday, 8:30 a.m. to 4:30 p.m. [ET])