Contact information and business hours
Insurance advice
For a quote or advice on insuring your home, auto or recreational vehicle
By email
By phone
Par téléphone :1-888-476-8737
Monday to Friday: 8 a.m. to 8 p.m. (Eastern Time)
Saturday: 8 a.m. to 4 p.m. (Eastern Time)
Claims (24/7)
In case of a loss or emergency anywhere in North America, contact us to file a claim.
To get the fax number for your claims advisor, please call us.
Online
By phone
Outside North America:
(Country code) + 800-589-5823-5
View the list of countries served by our international toll-free claim number.
Payment
Contact us for questions or to change your payment options.
By phone
1-888-277-6481
Monday to Friday: 8 a.m. to 8 p.m. (Eastern Time)
Saturday: 8 a.m. to 4 p.m. (Eastern Time)
Customer Relations Centre
Give us your feedback (comments, suggestions or complaints).
By email
By phone
1-888-277-6481
Monday to Friday: 8 a.m. to 5 p.m. (Eastern Time)
By mail
The Personal Insurance Company
P.O. Box 7065, Station A
Mississauga ON L5A 4K7
Complaints
For more information about complaints, see our complaints process
Pet insurance
Insurance advice
Contact us to get a quote or advice on your pet insurance.
By phone
1-855-343-9385
Monday to Thursday: 8 a.m. to 10 p.m. (Eastern Time)
Friday: 8 a.m. to 9 p.m. (Eastern Time)
Saturday: 9 a.m. to 8 p.m. (Eastern Time)
By fax
For Pet insurance only.
1-866-322-5246
Claims
To file a claim for veterinary fees, go to our pet claims page.
Or contact us about an existing claim:
By phone
1-855-343-9385
Monday to Thursday: 8 a.m. to 10 p.m. (Eastern Time)
Friday: 8 a.m. to 9 p.m. (Eastern Time)
Saturday: 9 a.m. to 8 p.m. (Eastern Time)
By fax
For Pet insurance claims only.
1-866-501-5580
Vetline fax
Reserved for veterinary clinics to fax us medical records or supporting documents:
1-866-501-5581
Payment options
Contact us for questions or to change your payment options.
By phone
1-855-343-9385
Monday to Thursday: 8 a.m. to 10 p.m. (Eastern Time)
Friday: 8 a.m. to 9 p.m. (Eastern Time)
Saturday: 9 a.m. to 8 p.m. (Eastern Time)
By mail
The Personal Pet Insurance Program
301-600 Empress Street
Winnipeg MB R3G 0R5
The Personal Travel Insurance Program
Insurance advice and claims
Get a quote and advice or file a claim.
By phone
1-855-727-7872
Monday to Friday: 8 a.m. to 9 p.m. (Eastern Time)
Saturday: 8:30 a.m. to 4:30 p.m. (Eastern Time)
Travel Assistance 24/7
Canada and United States
By phone (toll-free)
Any other country
By phone (collect)
Service for hearing impaired
Insurance or payment (TTY line)
Your telephone relay service
Claims (24/7)
Your telephone relay service