Updated: July 06, 2022

Updates: Our relief measure providing free auto coverage for deliveries has now ended. If you're using your vehicle to make deliveries, please contact us to make sure you're covered.

COVID-19: We’re here for you

Everyone at The Personal is continuing to work hard for you in the wake of COVID-19.

Help measures

We want to make things a little easier for you as we all adapt to the new normal.

New $10,000 coverage limit if you work from home

Are you working from home for your employer?

  • We’ve increased our insurance for losses affecting home-based business property to $10,000 on our home insurance policies at no extra cost. That means if you’ve had to buy items like a computer or an ergonomic chair, you can work from home with peace of mind.
  • This coverage applies automatically to existing policies. There’s no need to call us.

Help if you're having financial difficulties

We understand that you may be struggling financially. If you need help, call us so we can find a solution that works for you:



Monday to Friday: 8 a.m. to 8 p.m. (Eastern Time)
Saturday: 8 a.m. to 4 p.m. (Eastern Time)

Other ways we can help you

Online services

If you need to access your insurance documents, modify your policy or make a claim, our online services are always available.

Visit our Customer Space to log in to your secure account, create an account, or download our mobile app.

Prefer to speak to us?

Call us at By phone:1-888-476-8737

You can count on us

We’re here to support you. Don't hesitate to get in touch if you need help.

Do you have an ongoing claim?

If you’re worried about delays with your home or car repairs, or you have any other concerns, don’t hesitate to contact your claims advisor for advice and help with your claim. We’re here for you throughout your claim.

Some conditions, exclusions and limitations may apply. These tips are provided for information and prevention purposes only. They are general in nature, and The Personal cannot be held liable for them. The relief measures described are temporary. The other terms and conditions relating to the coverage in force are specified in the insurance policy, which always prevails.

Auto Insurance is not available in Manitoba, Saskatchewan and British Columbia due to government-run plans.