Customer Support

Service that meets your needs

Customer Support: legal help and identity theft for clients with group home insurance.

As one of Canada’s largest group insurers, we care about our customers and it shows. That’s why we’re committed to providing service that exceeds your expectations, every time you need us.

Service included with your home insurance policy

Identity Theft Assistance

Having your identity stolen can be extremely stressful and it can have a serious impact on your finances.

If you think your identity has been stolen, call our Identity Theft Assistance service. We’re available 24/7.

This service is included with your home insurance.

Find out more

Good to know

Auto insurance fraud

Insurance crime is a major problem that endangers road users and causes premiums to increase. At The Personal, we’re committed to tackling insurance fraud head on, and to protecting our clients – and their wallets – from the effects of fraud.

Read more

Understanding your insurance policy

New policy

It’s very important to understand your insurance coverage, so take the time to review your new policy carefully to make sure it meets all your insurance needs.

If you have any questions, don’t hesitate to contact us.

Policy renewal

You’ll get your policy renewal information a month before your renewal date. Please look it over to make sure the information is correct. Don’t forget to notify us of any changes.

You can also use our Online Services to view your insurance documents any time.

Our goal: your satisfaction

We go all out to make sure you’re a satisfied customer. If you have any questions about your insurance, don’t hesitate to contact us.

What’s more, our claims service is available night and day in the event of an emergency. You can count on our claims team to help you get your life back to normal.

Complaint process

Auto, home or RV insurance

If you think there’s still room for improvement, please feel free to speak to your property and casualty insurance agent or your claims advisor. If you feel that additional steps should be taken, please access our Complaint process or contact our Client Complaint Management Centre.

Pet insurance

Have a complaint about a product or service? Please refer to the Petline Insurance complaint guide.