Unclaimed property

Under British Columbia’s Unclaimed Property Act, companies must make reasonable efforts to locate and contact the rightful owner of property in their possession. After a certain amount of time, the property becomes unclaimed. For insurance companies, the most common types of unclaimed property are settlement cheques and premium reimbursements.

Search request

If you have reason to believe that you are the owner of unclaimed money being held by The Personal, or if you are acting on behalf of someone who does, you can ask us to do a search. To do so, contact us by phone or mail with the following information:

  • Your first and last name
  • Your mailing address, phone number and email address
  • Your relationship with the owner or beneficiary if you are acting on behalf of another person
  • The type of unclaimed property
  • The dollar amount of unclaimed property if available
  • Any additional information that could help us identify the unclaimed property (for example, the contract or policy number)

To reach our Customer Relationship team

(Monday to Friday, 8 a.m. to 5 p.m.)

Phone: 1-888-277-6481

The Personal Insurance Company
Customer Relationship Services
P.O. Box 7065, Station A
Mississauga ON L5A 4K7