Radar Frequently asked questions

General

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Radar is a weather alert service available in The Personal’s mobile app. If there’s a risk of severe weather that could damage your home and belongings, you’ll get an alert.

How to get Radar:

  • Download the mobile app
  • Go to the Radar section
  • Register up to 5 watch locations
  • Select the weather events you want to get alerts for

Let Radar watch the weather for you!

Note: To receive alerts, your device must be powered on and connected to a cellular network.

If you have an iOS or Android smartphone or tablet, you can download the app and use Radar.

Radar watches for the following risks:

  • Hail (2.5 cm or larger)
  • Heavy rain (50 mm or more)
  • High winds (80 km/h or more)
  • Tornadoes
  • Hurricanes

If Radar detects a weather risk for one of your watch locations, you’ll get an alert.

You’ll also get an alert if we get a confirmed report of hail, heavy rain or high winds at one of your watch locations.

Weather apps usually provide regional forecasts. Radar can pinpoint severe weather risks within 500 metres of a specific location. The Personal* is the first P&C insurer in Canada to offer such highly localized weather alerts.

*All insurance subsidiaries of Desjardins General Insurance Group Inc. offer this type of service.

The government’s Alert Ready system issues emergency alert messages on wireless networks, radio and TV to warn of life-threatening situations, so you can take action to keep yourself and your family safe.

Government emergency alerts sent over wireless networks are issued for defined geographic areas, which may be limited to a few city blocks. Alerts are only sent to people within the affected area.

The possible types of alert are fire, natural disaster, biological threat, hazardous materials, environmental disaster, terrorist threat, civil crisis, amber alert (missing child) and test messages.

For details, visit alertready.ca.

Radar doesn’t use geolocation to track your position in real time. However, you can use this option to find and register a location (for instance, if you want Radar to watch your mom’s condo, but you can’t remember the postal code). Radar only watches the locations you register in the mobile app.

No. Radar uses very little mobile data.

Alert management

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It depends on the type of weather event. You’ll get an alert up to:

  • 30 minutes ahead of time for risks of hail or tornado
  • 3 hours ahead of time for risks of heavy rain
  • 12 hours ahead of time for risks of high winds
  • 24 hours ahead of time for risks of hurricane

You can choose to get alerts by push notification, text (SMS) or email. Note: If all of your communication channels are deactivated, you won’t get alerts.

No. However, your phone service provider may charge you for incoming texts (SMS) if they’re not included in your plan.

No. We created Radar to help you prevent certain types of damage when possible. You should never put your safety at risk during a weather event.

Remember that as a policyholder, you’re covered by your insurance policy. To check your coverage, go to the Insurance section of the app.

Go to the Radar section of the mobile app to change, delete or add a location.

Just go to the Radar section of the app and turn off all events or delete all watch locations.

No. Radar has no effect on our claims process. Don’t worry—whatever alerts you get, you’ll still be entitled to the coverage in your insurance policy.

To check your coverage, go to the Insurance section of the app.

Advice and prevention1

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If possible:

  • Park your vehicle in a garage or under a carport.
  • Put away or cover your patio furniture, barbecue, etc.
  • Cover your plants and flowers.

Once the hail starts:

  • Take shelter and stay indoors until the storm passes.
  • Keep away from glass doors, windows and skylights, which can shatter.

If you live in an area at risk of flooding:

  • Move furniture and other items from the basement to a higher floor or raise them onto Styrofoam blocks or panels.
  • Plug the basement sewer drain.
  • Cut the electricity supply to your home. Only do this if the area around the electrical panel is dry. When water and electrical wires come into contact, it can cause serious injury or death.
  • Leave your house if authorities order an evacuation. You’ll avoid putting yourself and others in danger.
  • In the event of a flood, wait for help. Never try to walk or drive through a flooded street because you could get injured.

If possible:

  • Store or secure anything that could get blown around (patio furniture, planters, trampoline, etc.).
  • Close the doors of your temporary garage, if you have one.
  • Remove the canvas from gazebos and close awnings to avoid damage.

During the storm:

  • Take shelter and stay indoors until the storm passes.
  • Keep away from glass doors and windows.
  • If there’s a power outage, unplug electrical appliances to prevent damage from a power surge when power is restored (just don’t forget to plug the refrigerator and freezer back in).

Here are some tornado safety tips from Public Safety Canada.

If you’re in a house:

  • Go to the basement and take shelter in a small interior room.
  • If you don’t have a basement, take shelter in an interior room on the ground floor, like a bathroom, closet or hallway
  • Stay away from windows, outside doors and walls.
  • Stay on the ground, protect your head and watch out for flying debris.

If you’re driving:

  • Go to the nearest solid shelter.
  • If the tornado is very close, get out of your car and take shelter in a ditch.
  • Don’t chase tornadoes. They are unpredictable and can change course.

Here are some hurricane safety tips from Public Safety Canada.

If possible:

  • Store or secure anything that could get blown around (patio furniture, planters, trampoline, etc.).
  • Stock up on water and ready-to-eat food.
  • Prepare battery-operated equipment (flashlight, radio, etc.) and make sure you have extra batteries.
  • Make sure there’s enough gasoline in the car.

If you live on the coast or in a low-lying area near the coast:

  • If you’re ordered to evacuate, move inland and to higher ground.

During the storm:

  • Stay in a safe place away from the storm.

Privacy

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We only collect the geographic positions corresponding to the watch locations you register.

All data is anonymized. We only share geographic positions (not associated with users) with our partner, IBM’s The Weather Company.

1. This information is provided for informational purposes only. The Personal shall not be liable for any damages arising from any reliance upon such information. The Personal recommends using caution and consulting an expert for comprehensive, expert advice.