Phone
This is the simplest way.
Give us a call and we'd be pleased to listen and lend a hand with the process. We'll make sure we've done our very best before you decide to cancel.
Your satisfaction is very important to us, but we do understand that sometimes clients need to cancel their home, car, motorcycle, RV or business insurance policy.
We've given you 3 ways:
This is the simplest way.
Give us a call and we'd be pleased to listen and lend a hand with the process. We'll make sure we've done our very best before you decide to cancel.
Log in to Online Services and send us a secure email.
Send a cancellation letter to the address indicated in your car or home insurance policy.
Please see our FAQ to cancel your travel insurance or cancel your pet insurance.
Yes, you or your co-insured, if applicable, can cancel your insurance at any time by calling or writing to the insurer.
No. This is just an update to your policy if you're:
To update your policy, please go to Online Services or call an agent.
If you have only one vehicle on your policy, and you'd like to remove it because you've started using public transportation, for example, please contact us.
In certain circumstances, your insurer could cancel or void your insurance policy, for example, if you hadn't paid your premiums or in the case of false representation or misrepresentation. At the Personal, we would notify you by registered mail well within legal time limits if we were going to cancel your insurance.
Think about putting your insurance on hold if:
The easiest way to put your insurance on hold is to contact us by phone.
If you've taken out travel insurance with The Personal, please call 1-855-727-7872.
For more about cancelling your contract, please read Your Travel Insurance Guide provided by Desjardins Financial Security Life Assurance Company.
If you need to cancel your pet insurance, please call Petline Insurance Company's customer support line at 1 855 343-9385.
Monday to Friday: 8 a.m. to 8 p.m. (Eastern Time)
Saturday: 8 a.m. to 4 p.m. (Eastern Time)