Access Online Services - with you, wherever you go
0 min 35 sec
Get access to all your documents paper-free, file a claim, update your payment information and more via our convenient Online Services.
Access Online Services - with you, wherever you go
Note: The information in brackets describes the audio and visual content of the video that is not dialogue or narration.
[Context: An animated video explaining the advantages and options available in The Personal Online Services. Throughout the video, soft, upbeat music plays and a narrator reads the audio content. The text in square brackets describes audio and visual content in the video other than the dialogue or narration.]
[On-screen action: A paper plane glides through the sky, with clouds in the background.]
With The Personal Online Services, you can view your insurance documents online, whenever you want.
[On-screen action: The paper airplane approaches a standing woman and flies around her.]
But you can also do so much more. You can add a driver,
[On-screen action: A man appears beside the woman.]
Or a vehicle.
[On-screen action: A car appears behind the woman and man.]
Change your address
[On-screen action: The paper airplane flies in front of a house, while a moving truck backs up and stops.]
You can even estimate premiums when shopping for a car,
[On-screen action: The paper airplane glides toward a stationary car that is for sale. It has a sign on it and helium balloons tied to the back, which are released into the air.]
Update payment methods,
[On-screen action: The paper airplane flies toward the screen and away, revealing a large house with a car backing into a garage.]
Store vehicles,
[On-screen action: Two cars are driving in the same direction. The car behind rear-ends the one in front.]
Make an auto claim, and more.
[On-screen action: The car accident becomes an image on a cellphone. The paper airplane flies into frame and transforms into a paper document which slides into the phone, to become an electronic version on the cellphone screen.]
Paper-free, right at your fingertips.
[On-screen action: The cellphone spins and turns upright into the palm of a user’s hand.]
Simply log in and select the service you want. It’s just that easy.
[On-screen action: The user scrolls the icons on the phone screen with their thumb.]
The Personal Online Services. With you, wherever you go.
[On-screen text: The Personal logo. Get started.]
[On-screen legal text: The Personal refers to The Personal General Insurance Inc. in Quebec and The Personal Insurance Company in all other provinces and territories.]
[End of text transcript]
Manage your insurance in just a few clicks
Frequently asked insurance questions
Mobile app
To log into The Personal app, you must now use the same email address and password you use to log in to your Online Services account.
If you already have an online account
Download the app and use the email address (your username) and password associated with your online account to log in to the app.
You likely already have an online account if you’ve used The Personal app or Online Services section to:
- Consult your insurance documents
- Review your coverage details
- Modify your policy, such as adding a driver
If you don’t have an online account
You may need to create an online account to log in the app if you’ve never:
- Viewed your insurance documents online
- Completed a task online, such as a filing a claim
Accessed your insurance information through the app or Online Services
If you’re not sure whether you have an online account
- Use the option Forgot password to find out if an online account is associated with your email address.
- Follow the steps to reset your password.
- If you receive a password reset email, you most likely already have an account. Once you've chosen a new password and confirmed the change, sign in to the mobile app using your email address (username) and your new password.
- If you don’t receive an email, there may not be an account associated with that email address. Create an account to sign in to the mobile app.
If you’re having trouble logging in or creating an account
A message indicating the operation cannot be completed
You may already have an online account. Before creating a new one, try logging in with your email address (username) and password or use the option Forgot password.
A message indicating the email address and password combination is invalid
Make sure your email address and password are correct. If the message still appears, use the option Forgot password to reset your password.
No password reset email received after using the Forgot Password option
There may be no online account associated with the email address you entered. You can create one or contact Technical Support.
Your information doesn’t show up in the app
If information or features, such as Ajusto, Radar or claims tracking, are missing, contact us. We're here to help.
Technical support for login issues
If you’re having trouble logging in, call us at 1-866-944-4762
Confirmation of insurance
Have you made a change to your auto insurance policy using your Online Services account? When you finish the transaction, you’ll get a temporary confirmation of insurance that you can print. This is an official document that can temporarily replace your insurance policy for 7 days.
Do you need to provide proof of insurance to a dealership or creditor? Please contact us. We’ll send you a copy of your confirmation of insurance by email, regular mail or fax, whichever you prefer.
The temporary confirmation of insurance and the proof of insurance are not insurance contracts. They are provided for information purposes only, subject to all the terms, conditions, exclusions and provisions of your insurance policy.
Cancel an insurance policy
The easiest way to cancel your insurance policy is to contact us by phone.
Please read Cancelling your insurance policy to see our frequently asked questions and for more information about:
- Paying cancellation fees
- Cancelling by secure email or mail
- Cancelling your other types of insurance
Renew an insurance policy
No, you cannot renew your insurance online. But if you use pre-authorized payments and want to keep the same coverage, you don’t need to do anything. Your policy renews on the date specified in your policy document.
