Claims Centre

[Context: A cartoon explaining the advantages of the online car insurance claim and how it works. Throughout the video, a narrator reads the audio content.]

[On-screen text: How to file a car insurance claim online]

Did you know claims can be filed online or through our app?

[On-screen action: A hand holding a smartphone pops up. The phone bears the logo of The Personal mobile app.]

It’s quick and easy.

[On-screen action: The smartphone is replaced by a hand snapping its fingers.]

You can file online or via the app if you're involved in a collision like an impact with a pole, tree or fence, or a fender bender.

[On-screen action: The background shows a blue car backing up and crashing into a pole. Background changes. The blue car is rolling along when a blue-green car crashes into its rear.]

You can submit your claim in four easy steps.

[On-screen text: 1, 2, 3 and 4.]

One: go online or log in to the app and create an account if you don't already have one.

[On-screen action: The background shows an electronic tablet with the logo of The Personal mobile app. A hand appears, with its index finger clicking on the app.]

Two: select the type of claim you’re making.

[On-screen action: The screen of the tablet changes to show a list of items. One of the items is highlighted in red.]

Three: tell us what happened, where, and who was involved.

[On-screen action: The tablet shows an icon of two cars crashing head-on. The box beside the icon is checked.]

Step four: book an appointment at one of our recommended body shops for an estimate. Or if you’re eligible, save a trip by submitting photos to get the estimate. You’ll receive a confirmation, and that’s it.

[On-screen action: The car appears in a vehicle lift and is hoisted up to the top of the lift. Background changes to feature a hand holding a smart phone. The smart phone flashes as though a picture were taken.]

And you can do it anytime, anywhere. Just another way we can get you back on the road quickly. Filing a claim is that easy.

[On-screen action: We see the blue car once again, driving off into the sunset. Birds appear flying along the horizon.]

Plus, we're always available to help guide you and answer your questions.

[On-screen action: We see a woman in a green business suit wearing a headset. She smiles and nods at the viewer.]

[On-screen text: The Personal, Home and Auto Group Insurer logo. Group rate. Preferred services. Get started.]

[On-screen legal text: The Personal refers to The Personal General Insurance Inc. in Quebec and to The Personal Insurance Company in in all other provinces and territories. Certain conditions, limitations and exclusions may apply.]