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Important notice

We’re currently receiving a high number of phone and online requests. We’re working hard to serve our customers as quickly as possible. You can do some transactions right away, like storing a vehicle or filing a claim, in your Online Services account.

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Claims centre

Car accident or home loss? File your insurance claim online or by phone!

We’ll put your mind at ease and support you every step of the way

The Personal offers 24/7 claims service by phone or online. We know how stressful an accident or a loss can be. Count on us to act fast. We’ll put your mind at ease and support you every step of the way until your claim is settled.

Damage to your car or recreational vehicle?

File your claim online and get an appointment with the body shop in just 10 minutes!

See the video How to file a car insurance claim online.

Learn more about the steps in your claim:

Auto glass breakage

Your windshield was chipped or cracked.

Accident with collision

Your vehicle was damaged when it hit another vehicle, an object or the ground.

Accident involving injuries

You or members of your family were injured in a motor vehicle accident.

Fire, theft or vandalism

Your vehicle was damaged by fire, was stolen or vandalized.

Natural disaster

Your vehicle was damaged by a weather event (e.g., windstorm, hail, rising waters).

Other incident

Your vehicle was damaged by another incident, such as a falling tree.

Incident involving your liability

You accidentally injured someone or damaged their property. For instance: You drove into your neighbour’s fence or you struck a pedestrian.

Accident or loss?

Count on us 24/7—by phone or online

Find a recommended provider

Is immediate action required? Choose from our network of recommended providers. We take care of everything, and you get top quality service.

Car or recreational vehicle

  • Auto glass
  • Body shop
  • Car rental


  • Emergency cleanup
  • Renovation
  • The information on this page is provided for informational purposes only. The terms and conditions of the coverages described are set out in the home insurance policy, which always prevails. Certain conditions, limitations and exclusions may apply.