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Updated: October 1, 2020

COVID-19: We’re here for you

The COVID-19 pandemic is a challenging time for everyone, and we want to reassure you that The Personal for Sogemec is continuing to work hard for you.

Do you insure your business or your commercial vehicle with us?

We’ve developed relief measures and an FAQ to help answer your questions.

See our measures for businesses

Relief measures

We understand that you may be struggling at this time. That’s why we want to make things a little easier for you with our relief measures.

Helping you make deliveries

Are you using your vehicle to deliver meals, groceries or prescription drugs during the pandemic?

  • Whether you’re making deliveries as a volunteer or as the owner or employee of a restaurant, pharmacy or grocery store, we’re offering you temporary auto insurance coverage for deliveries at no extra charge.
  • This coverage applies automatically to vehicles already insured with us before April 2, 2020. There’s no need to call us.
    • This coverage will not be added if deliveries are made via third-party apps and services like UberEats, Skip the Dishes, Instacart and Amazon Flex. These services remain a prohibited use.

Increasing your coverage if you’re working from home

Are you working from home for your employer during the pandemic?

  • We’ve temporarily increased our insurance for losses affecting home-based business property to $10,000 on our home insurance policies at no extra cost. That means if you’ve had to buy items like a computer or an ergonomic chair, you can work from home with peace of mind.
  • This coverage applies automatically to existing policies. There’s no need to call us.

Offering you personalized help

We understand that the COVID-19 pandemic has led to financial struggles for some people. So, we’ve developed relief measures for our home and auto insurance customers.

If you need help, call us so we can work out a solution that works for you:

1-866-350-8282

Monday to Friday: 8 a.m. to 8 p.m. (Eastern Time)
Saturday: 8 a.m. to 4 p.m. (Eastern Time)

Other ways we can help you

Online services

If you need to access your insurance documents, to modify your policy or to make a claim, our online services are always available.

Visit Customer Space to log in to your secure account.

Prefer to speak to us?

Call an agent at The Personal for Sogemec at 1-866-350-8282.

You can count on us

We’re continuing to monitor the situation as it evolves and to listen to your concerns. Remember that we’re here to support you if you need help. Thank you for your trust.

Do you have an ongoing claim?

If you’re worried about delays with your home or car repairs, or you have any other concerns, don’t hesitate to contact your claims advisor for advice and help with your claim.

Our prevention measures

Our priority is keeping you and our employees safe. We’re following government health guidelines to help slow the spread of the virus.

  • All employees returning from travelling abroad are working from home as a preventive measure.
  • Right now, all employees who can work from home are doing so.
  • Business travel has been suspended.
  • Team meetings are being held online.

The Sogemec group insurance plan is underwritten by The Personal General Insurance Inc.

Some conditions, exclusions and limitations may apply. These tips are provided for information and prevention purposes only. They are general in nature, and The Personal cannot be held liable for them. The relief measures described are temporary. The other terms and conditions relating to the coverage in force are specified in the insurance policy, which always prevails.