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How to handle a hit-and-run car incident

What to do

1. If anyone was injured during the incident, call 911.

2. Ask anyone who may have witnessed the incident to get information about the driver, car(s) involved and accident.

Don’t forget to get their contact information in case the police or your insurer needs to follow up. If possible, gather the following:

  • Licence plate number
  • The other vehicle's make, model and colour
  • Description of the other driver
  • Direction the other vehicle was headed
  • Location, time and cause of the accident
  • Photos of the damage to your vehicle, especially if the other car’s paint is visible where the impact took place
  • Photos of the accident scene
  • Description of damage to the other vehicle

3. Report the accident to the police within 24 hours.

Your report helps the police apprehend the guilty party. Give them all the information you’ve gathered, as well as the names and numbers of any witnesses.

4. Notify your auto insurance company.

If you want to file a not-at-fault insurance claim, note that most insurance companies require that any hit-and-run damage be reported to the police within 24 hours for the claim to be considered a hit-and-run.

What not to do

1. Don’t follow a driver who flees the scene.

Not only is it unsafe, but you might miss getting eyewitness accounts. Instead, call the police and provide any identifying information to them.

2. Don’t wait to call the police or your auto insurance company.

The official accident report will help police look for the missing driver and will be useful when you file your accident claim.

How does a hit-and-run affect your auto insurance premium?

A hit-and-run accident claim is paid out under the Collision and upset coverage of your auto insurance policy. Note that hit-and-run accidents are typically the only accident in which you are not at fault for which you will be required to pay your collision deductible.

If your car insurance policy doesn’t cover hit-and-run accidents, know that the Société de l’assurance automobile du Québec (SAAQ) offers a compensation program for property damage in case of a hit-and-run.

All is well that ends well

The good news? A hit-and-run claim does not count against you as a chargeable claim. If you are a victim of a hit-and-run and are insured with The Personal, it’s easy to file your hit-and-run claim online or by phone if you prefer to speak with an agent.

For more on this topic, visit:

What to Do After an Accident

Settlement process in a hit-and-run

SAAQ: Property damage in the event of a hit-and-run

How to handle a hit-and-run car incident

How to handle the situation and your auto insurance claim when your car has been in a hit-and-run.

You ran errands all day. Upon reaching your car in the parking lot, you see a nasty dent in the driver’s side door, but you see no one at the scene. You are the victim of a hit-and-run. Find out what you should do in this case.

The Personal refers to The Personal General Insurance Inc. in Quebec and The Personal Insurance Company in all other provinces and territories.

The information and advice in this article are provided for informational purposes only. The Personal shall not be liable for any damages arising from any reliance upon such information or advice. The Personal recommends using caution and consulting an expert for comprehensive, expert advice.