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Save time with Online Services! Manage your insurance, whenever you want, wherever you are.
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0 min minutes 35 s seconds
Get access to all your documents paper-free, file a claim, update your payment information and more via our convenient Online Services.
Note: The information in brackets describes the audio and visual content of the video that is not dialogue or narration.
[Context: An animated video explaining the advantages and options available in The Personal Online Services. Throughout the video, soft, upbeat music plays and a narrator reads the audio content. The text in square brackets describes audio and visual content in the video other than the dialogue or narration.]
[On-screen action: A paper plane glides through the sky, with clouds in the background.]
With The Personal Online Services, you can view your insurance documents online, whenever you want.
[On-screen action: The paper airplane approaches a standing woman and flies around her.]
But you can also do so much more. You can add a driver,
[On-screen action: A man appears beside the woman.]
Or a vehicle.
[On-screen action: A car appears behind the woman and man.]
Change your address
[On-screen action: The paper airplane flies in front of a house, while a moving truck backs up and stops.]
You can even estimate premiums when shopping for a car,
[On-screen action: The paper airplane glides toward a stationary car that is for sale. It has a sign on it and helium balloons tied to the back, which are released into the air.]
Update payment methods,
[On-screen action: The paper airplane flies toward the screen and away, revealing a large house with a car backing into a garage.]
Store vehicles,
[On-screen action: Two cars are driving in the same direction. The car behind rear-ends the one in front.]
Make an auto claim, and more.
[On-screen action: The car accident becomes an image on a cellphone. The paper airplane flies into frame and transforms into a paper document which slides into the phone, to become an electronic version on the cellphone screen.]
Paper-free, right at your fingertips.
[On-screen action: The cellphone spins and turns upright into the palm of a user’s hand.]
Simply log in and select the service you want. It’s just that easy.
[On-screen action: The user scrolls the icons on the phone screen with their thumb.]
The Personal Online Services. With you, wherever you go.
[On-screen text: The Personal logo. Get started.]
[On-screen legal text: The Personal refers to The Personal General Insurance Inc. in Quebec and The Personal Insurance Company in all other provinces and territories.]
[End of text transcript]
With your Online Services account, you can view, download and print the documents you need, including:
With the paperless option, you:
You can change the Paper-Free preference under Profile in your Online Services.
Use Online Services to:
You can replace or add a vehicle on your policy online! No need to call anyone. It’ll just take a few minutes to get your temporary confirmation of insurance, and you’re all set!
Before you begin, make sure you have the following information:
You can also add a vehicle and a driver on your policy online. You’ll just need to answer a few questions about the new driver and how they’ll be using the vehicle(s).
You can add a new driver without speaking to an insurance agent. You’ll need to answer a few questions about the new driver and how they’ll be using the insured vehicle(s).
We’ll tell you if it affects your premium. Then you just have to confirm the changes.
You can also add a vehicle and a driver on your policy online. Make sure you have the following information:
At the end of the transaction, we’ll confirm your new premium.
You can file a claim online in just about 10 minutes.
File your auto insurance claim
You can file a claim online at any time. It’s quick and easy! A claims advisor will call you within 1 business day.
You can manage your payments entirely online.
Are you moving? You can change your address online. It only takes a minute and we’ll quickly update your insurance policies.
You have to contact us if the work:
You don’t have to tell us if you make minors cosmetic changes, such as painting a room or renovating a bathroom.
Have you made a change to your auto insurance policy using your Online Services account? When you finish the transaction, you’ll get a temporary confirmation of insurance that you can print. This is an official document that can temporarily replace your insurance policy for 7 days.
Do you need to provide proof of insurance to a dealership or creditor? Please contact us. We’ll send you a copy of your confirmation of insurance by email, regular mail or fax, whichever you prefer.
The temporary confirmation of insurance and the proof of insurance are not insurance contracts. They are provided for information purposes only, subject to all the terms, conditions, exclusions and provisions of your insurance policy.
The easiest way to cancel your insurance policy is to contact us by phone.
Please read Cancelling your insurance policy to see our frequently asked questions and for more information about:
No, you cannot renew your insurance online. But if you use pre-authorized payments and want to keep the same coverage, you don’t need to do anything. Your policy renews on the date specified in your policy document.
Certain conditions, exclusions and limitations may apply.
Ajusto is underwritten by The Personal and available in Quebec, Ontario and Alberta only.
Ajusto® is a registered trademark of Desjardins General Insurance Inc., used under licence.
RadarTM is a trademark of Desjardins General Insurance Group Inc., used under licence.
Apple and the Apple logo are trademarks of Apple Inc., registered in the U.S. and other countries. App Store is a service mark of Apple Inc.
Google Play and Google Play logo are trademarks of Google LLC.
1. Digital proof of auto insurance is generally accepted in Alberta, New Brunswick, Newfoundland and Labrador, the Northwest Territories, Nova Scotia, Ontario, Prince Edward Island, Quebec, the Yukon and in most American states. When you're driving, keep a paper copy with you in case your phone isn't charged and you're asked to show proof of insurance. [Back]
[Context: An animated video explaining the advantages and options available in The Personal Online Services. Throughout the video, soft, upbeat music plays and a narrator reads the audio content. The text in square brackets describes audio and visual content in the video other than the dialogue or narration.]
[On-screen action: A paper plane glides through the sky, with clouds in the background.]
With The Personal Online Services, you can view your insurance documents online, whenever you want.
[On-screen action: The paper airplane approaches a standing woman and flies around her.]
But you can also do so much more. You can add a driver,
[On-screen action: A man appears beside the woman.]
Or a vehicle.
[On-screen action: A car appears behind the woman and man.]
Change your address
[On-screen action: The paper airplane flies in front of a house, while a moving truck backs up and stops.]
You can even estimate premiums when shopping for a car,
[On-screen action: The paper airplane glides toward a stationary car that is for sale. It has a sign on it and helium balloons tied to the back, which are released into the air.]
Update payment methods,
[On-screen action: The paper airplane flies toward the screen and away, revealing a large house with a car backing into a garage.]
Store vehicles,
[On-screen action: Two cars are driving in the same direction. The car behind rear-ends the one in front.]
Make an auto claim, and more.
[On-screen action: The car accident becomes an image on a cellphone. The paper airplane flies into frame and transforms into a paper document which slides into the phone, to become an electronic version on the cellphone screen.]
Paper-free, right at your fingertips.
[On-screen action: The cellphone spins and turns upright into the palm of a user’s hand.]
Simply log in and select the service you want. It’s just that easy.
[On-screen action: The user scrolls the icons on the phone screen with their thumb.]
The Personal Online Services. With you, wherever you go.
[On-screen text: The Personal logo. Get started.]
[On-screen legal text: The Personal refers to The Personal General Insurance Inc. in Quebec and The Personal Insurance Company in all other provinces and territories.]
[End of text transcript]