Customer space
Save time with Online Services! Manage your insurance, whenever you want, wherever you are.
View your insurance renewal notice
Two months before your insurance renewal date, you'll get a notice in your Online Services. Please read it carefully, and make sure:
- Your personal information is up to date. You can change it, if needed.
- Your coverages and deductible amounts still meet your needs.
Nothing new? Your insurance will be renewed automatically.
Need to change something? Log in to Online Services and send us a secure email This link redirects to another The Personal site. or call us at Client Relations Centre number. This link opens your phone app.1-888-476-8737
Store a vehicle
Use Online Services to:
- Let us know you’re storing your car or your motorhome for the season.
- Change the dates for a scheduled or existing storage period.
View your insurance documents
With your Online Services account, you can view, download and print the documents you need, including:
- Home or auto insurance policies
- Renewal notices for policies ending soon
- Archived insurance documents
We’ll let you know as soon as updated insurance documents are available in your account.
Replace or add a vehicle
You can replace or add a vehicle on your policy online! No need to call anyone. It’ll just take a few minutes to get your temporary confirmation of insurance, and you’re all set!
Before you begin, make sure you have the following information:
- Vehicle identification number (VIN)
- Price of the new vehicle
- Name of the creditor or leasing company
You can also add a vehicle and a driver on your policy online. You’ll just need to answer a few questions about the new driver and how they’ll be using the vehicle(s).
Add a driver
You can add a new driver without speaking to an insurance agent. You’ll need to answer a few questions about the new driver and how they’ll be using the insured vehicle(s).
We’ll tell you if it affects your premium. Then you just have to confirm the changes.
You can also add a vehicle and a driver on your policy online. Make sure you have the following information:
- Vehicle identification number (VIN)
- Price of the new vehicle
- Name of the creditor or leasing company
- Information about the new driver
At the end of the transaction, we’ll confirm your new premium.
File an insurance claim
Auto insurance
You can file a claim online in just about 10 minutes.
- You’ll be able to check your coverage, your liability and the deductible you need to pay.
- You’ll then be able to make an appointment with one of our network’s body shops to get a damage estimate.
- Depending on certain eligibility criteria, you may be able to choose the photo-based estimate option and send photos of the damage yourself instead of going to the repair shop to get a damage estimate.
Home insurance
You can file a claim online at any time. It’s quick and easy! A claims advisor will call you within 1 business day.
Update your payment methods
You can manage your payments entirely online.
- Change your payment method to one of these 3 accepted options:
- Pre-authorized monthly withdrawals from your bank account
- A single annual payment by credit card
- A single annual payment by cheque or through a financial institution
- Update your credit card details. Make sure to update your information at least 5 business days before the next scheduled payment.
- Check your remaining premium balance.
Change your address
Are you moving? You can change your address online. It only takes a minute and we’ll quickly update your insurance policies.
