null Protect your commercial or residential rental buildings against water damage

Free yourself from financial stress with water damage insurance coverage

Water damage is hard to predict, and everything that follows (damage to building and property, subsequent cleanup and repairs) can lead to many headaches. The good news is that you can plan ahead by opting for extra insurance coverage based on your needs to save yourself financial stress in the event of a loss.

Your tenants are standing in water: call your insurer right away!

If there’s water damage in one of your buildings, the very first thing you need to do is call your insurer – that’s right, even before calling an emergency cleanup company!

The Personal offers a 24-hour emergency service. Your insurer is your ally and is there to help and guide you.

Limit the damage! 9 steps to take in the event of a loss

You’re better safe than sorry! Read the list below and pass it on to the janitor or tenant so that they know what to do in the event of a loss:

  1. Turn off the main shut-off valve, if you haven’t already.
  2. Take photos of the actual damage.
  3. Move furniture and other items to a dry area or raise them up on Styrofoam blocks or panels.
  4. Remove and mop up as much water as possible.
  5. Wipe off wet surfaces and dry out damp fabrics and carpets.
  6. Run a dehumidifier and an electric fan in the room.
  7. Don’t overheat the room; keep it at a normal temperature for the season.
  8. Don’t throw out damaged items right away. If they pose a health hazard, put them outside.
  9. Save invoices and supporting documents of your expenses.

Choose a contractor for cleanup and repairs

Your insurer can direct you to qualified professionals for cleanup and repair work.

You are not required to use one of these partners. You can feel free to hire a contractor of your choice. Just be sure you inquire about the contractor’s reputation and prices to avoid any unpleasant surprises.

Estimate the cost of the work


The contractor’s estimate (or quote) should indicate the expected number of days of work, hourly rate for employees, and a list of related services or products and their cost if applicable (e.g., fans, furniture storage).


It is undoubtedly to your benefit to sign a detailed agreement with the contractor you hire. The more details your contract contains, the fewer unpleasant surprises you will have along the way.

Tip: If possible, ask your insurer for advice before signing an agreement with a supplier.

The information in this article has been adapted from the following websites. To find out more:

Water damage: What to do?, The Personal, Claims section.

Home renovations: Request a contract. Office de la protection du consommateur

Protect your commercial or residential rental buildings against water damage

If you own residential or commercial rental buildings, you know that it can cause devastating damage when it infiltrates through the roof or leaks through a cracked pipe into the basement of one of your buildings.

The information and advice in this article are provided for information purposes only. The Personal shall not be liable for any damages arising from any reliance upon such information or advice. We recommend using caution and consulting an expert for comprehensive, tailored advice.