Alert – Detector installation

Before you begin the installation:

  • Make sure you have your Wi-Fi password.
  • Remove your phone case.
  • For best results, find a quiet place close to where you’re planning to use your detector.
  • Keep in mind installation may take a few attempts.

How to synchronize your detector and your smartphone

  1. Open the AlertTM tab on your The Personal app.
  2. Select Add, then Install a detector.
  3. Follow the installation instructions to protect your home.
  4. For installation help, see the Set up Assistant for the Alert Program.

More tips for a successful installation

Check your Wi-Fi connection.

Your smartphone needs to be connected to your Wi-Fi network when setting up the detector.

Improve the connection between your detector and your Wi-Fi network.

Place your detector close enough to your router or install a Wi-Fi extender to amplify your signal so that it reaches your detector’s location.

Test your detector.

First, connect the detector to your Wi-Fi, then place the detector on a damp cloth and wait a few seconds. If it’s working correctly, you’ll get an alert on your phone almost immediately.

TM Alert is a trademark of Desjardins General Insurance Group Inc., used under licence.