Alert Program
Peace of mind at your fingertips with Alert
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The free water and freeze detector offer has ended, but support is still available for those already signed up for the program. A new prevention program for your home will be available soon.
Stay tuned!
What is AlertTM?
It syncs a water and freeze detector to your smartphone and notifies you if there’s a problem at your home. If it detects a water leak or a risk of freezing, you’ll receive alerts on your smartphone, so you can react quickly and limit any water damage. This prevention program is innovative, simple, reassuring and designed for you.


How does Alert work?
Download The Personal mobile app
The mobile app is free and works on iPhone and Android smartphones. You will find the Alert program in the Prevention section.
You don’t need a data plan to use the mobile app.
Install your detector
Open the mobile app and follow the installation steps. It’s quick and easy!
You’ll need a Wi-Fi connection at home for the detector to work.
Get instant alerts
You’ll receive an alert on your smartphone as soon as water or a risk of freezing is detected.
Read our Frequently Asked Questions
What are the benefits of alert?
The Alert program comes with lots of advantages.
- Get peace of mind knowing the detector is watching out for you.
- Limit water damage and other inconveniences by receiving notifications when leaks or risks of freezing are detected.
- No matter what alerts you receive, you’ll still remain eligible for home insurance, with no effect on your premium.
- Enjoy yet another privilege of being insured by The Personal, the only1 insurer in Canada to offer this type of home insurance prevention program.
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1-888-476-8737Certain conditions, limitations and exclusions may apply.
TM Alert is a trademark of Desjardins General Insurance Group Inc., used under licence.
® Ajusto is a registered trademark of Desjardins General Insurance Inc., used under licence.
TM Radar is a trademark of Desjardins General Insurance Group Inc., used under licence.
Apple, the Apple logo and iPhone are registered trademarks of Apple Inc., registered in the U.S. and other countries. App Store is a trademark of Apple Inc.
Google Play, Google Play logo and Android are trademarks of Google LLC.
1. All property and casualty insurance subsidiaries of Desjardins General Insurance Group Inc. offer this type of program.
Alert Program
Context: This video presents The Personal Mobile App Alert program using an animation.
[Copy on the screen: The Personal Home-Auto App]
[Narration]
The Personal App offers the Alert program, which sends you a notification in real time on your smartphone when water damage or a frozen pipe risk is detected in your home.
Every year, water causes substantial losses and damage to countless items we hold dear.
To prevent such incidents, clients of the Personal can now receive a free water and frozen pipe detector.
All you need is a Wi-Fi connection at home and a compatible smartphone.
[Copy on the screen: Order]
[Narration]
First, simply download the mobile app and go to the Alert section. Then follow the few steps to get your free detector.
[Copy on the screen: Alert - Exclusive to home insurance customers]
[Narration]
Once you’ve received your detector, synch it to your home’s Wi-Fi connection using your smartphone, then all you need to do is install it on the floor close to appliances or water sources that are the most at risk.
[On the screen: Logo The Personal]
[Narration]
If a leak or frozen pipe risk is detected, you’ll receive a real-time notification, wherever you are, so you can act fast to minimize water damage.
[On the screen: The Personal Insurance Home-Auto App icon]
[Narration]
Take the first step towards a connected house and sign up for the Alert program now.
[On the screen: App Store and Google Play buttons]
[On the screen: The Personal refers to The Personal General Insurance Inc. in Quebec and The Personal insurance company in all other provinces and territories. Certain conditions, limitations and exclusions may apply. App Store is a service mark of Apple Inc. Google Play and Google Play logo are trademarks of Google LLC.]