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1 min minutes 36 s seconds
Watch this video to explore the benefits of the AlertTM program, a prevention solution designed to protect your home.
Note: The information in brackets describes the audio and visual content of the video that is not dialogue or narration.
[Context: This video explains the Alert program and its benefits. Throughout the video, a narrator reads the audio content.]
[Upbeat instrumental music plays.]
[On-screen text: AlertTM program.]
Find out about the Alert program, a prevention solution that protects your home, condo or apartment. Enjoy peace of mind thanks to all the benefits of the program.
[A woman leaning on a kitchen counter takes a sip of a smoothie. The sun shines on leafy trees outside. The woman looks out the window and smiles.]
[On-screen text: Home security system. Professional monitoring service. Offered by RoostTM.]
The Alert program includes a wireless home security system with DIY installation and a subscription to a monitoring service offered by Roost.
[On a pale blue background, white security devices appear: 2 water and freeze detectors, 1 smoke alarm listener, 1 motion detector, 1 smart base, 1 keypad and 3 door and window contacts.]
What's more, all the equipment is delivered right to your door!
[The devices disappear and then a box is shown with text reading "AlertTM program" above a stylized house with a Wi-Fi icon over the door. Blue text on the bottom panel reads, "Roost." A booklet titled "AlertTM program, Installation and User Guide" appears behind the box.]
Set it up in a few simple steps and manage everything yourself from The Personal app.
[A smartphone appears in front of a stylized blue skyline. The app logo, a blue square with a white house and car at the centre, appears on the phone screen.]
[On-screen text: How does it work?]
The smart security system connects to your home Wi-Fi network and can detect events such as smoke, water and freeze damage, intrusion or even a power outage.
[A black and white house with a green car parked out front appears next to the phone. A Wi-Fi icon pulses above the roof. The car drives away. Four icons labelled "smoke," "water and freeze," "intrusion" and "power outage" emerge from the roof and move onto the phone screen.]
The system then sends a text message or notification to your smartphone. This gives you time to act quickly to prevent or limit damage to your home.
[On-screen text: Wherever you are.]
[A young woman standing on a downtown street looks at her smartphone. A blue text bubble with a white bell at the centre appears beside the phone. Behind the woman, the background changes to an art gallery and then to a public park.]
Depending on the type of alert, Roost's central station may send emergency services to your home.
[On-screen text: 24 hours a day. 7 days a week.]
[A man talks into a headset while sitting at a computer desk in an office. The sun sets behind a residential neighbourhood.]
If you get a monthly subscription to the monitoring service, you can save up to 10% on your home insurance with The Personal.
[On-screen text: Up to 10% off home insurance.]
[A floor lamp and a house plant frame a sofa in a stylized blue living room.]
If you change your mind, you can cancel the service anytime.
[The smartphone appears with a black button reading "Unsubscribe" on the screen. Once clicked, the button turns blue and a circled blue check appears below.]
Rest easy knowing your home is protected with the Alert program.
[On-screen text: Get the Alert program today!]
[The app logo, a blue square with a white house and car at the centre, appears on the phone screen.]
[On a white background, three connected puzzle pieces (one navy blue, one green and one light blue) appear above dark blue text that reads, "The Personal Home and Auto Group Insurer. Group rates. Preferred Service.]
[On-screen text: The Personal refers to The Personal General Insurance Inc. in Quebec and The Personal Insurance Company in all other provinces and territories. The home security system and professional monitoring service are provided by Roost Inc. The Personal cannot be held liable for the information provided or its accuracy. The Personal® and related trademarks are trademarks of The Personal Insurance Company, used under licence. AlertTM is a trademark of Desjardins General Insurance Group Inc., used under licence by Roost, Inc. The Roost word mark and logo are trademarks of Roost, Inc., and have been registered in the United States and in certain other jurisdictions. Savings are based on each client's individual profile. Savings and discounts are subject to eligibility requirements. Rates and discounts are subject to change without notice. Certain conditions, limitations and exclusions may apply.]
The Alert program is available through The Personal mobile app and includes a wireless home security system and its 24/7 monitoring service provided by Roost.
With a DIY home alarm system, you can help prevent damage and losses caused by break-ins, fire, water and more.
Just install the devices, pair the system to your app and your home is better protected.
Get an alert on your smartphone in the event of:
Smoke
Intrusion
Water or Freeze
Power outage
You could get an exclusive rate on your home insurance if you’re a member of a professional order, union, major company or alumni association.
Pay less for your home insurance2 when you take out a monthly subscription to Roost's professional monitoring service.
Save more on your home insurance3 when you install at least 5 water leak detectors and take out a monthly subscription to Roost's professional monitoring service.
The smart base is the core of your home security system—all devices talk to the base.
Your smartphone and the central monitoring station are alerted if the system detects:
All members of your household can arm and disarm the system using the keypad.
You can disarm your security system or arm it 2 ways:
The security system includes 3 door and window contacts.
Sensors let you know when a door or window has opened or closed.
If the system is armed and a door or window opens, you'll be notified of a break-in.
This device detects all movement in the area you want to cover.
If you're out, and the system is armed in Away mode, any movement the motion sensor detects will trigger an alert.
If you have a pet, you can disable the motion detector in Alert’s settings.
The security system includes 2 water and freeze detectors.
You'll get an alert if there’s a water leak or risk of freezing.
Place them under your sink, near the dishwasher or water heater.
Did you know the No. 1 home insurance claim is water damage? Read our water damage prevention tips.
If your smoke detector goes off, the smoke alarm listener will send an alert to your app.
The listener only works with T3 smoke alarms, which make 3 beeps followed by a pause. If you don't have a T3 smoke alarm, you can find one at most hardware stores.
You have an iPhone (iOS 11 or higher) or Android (6 or higher) smartphone to download The Personal app.
You have Wi-Fi at home.
You live in a province or territory4 where the Alert program is offered.
Free shipping
You're signed up when you buy your security system.
You’re not locked into a long-term contract—you can unsubscribe at any time.5
Roost specializes in smart home security systems and professional monitoring services. Originally, Roost helped us offer water and freeze detectors to our home insurance clients. Today, they’ve not only added more devices but also updated the technology—it works with a mobile app and helps prevent damage!
The app is free and works with iPhones (iOS 11 or higher) or Android (6 or higher) smartphones.
Open your app and look for Discover Alert in the Prevention section.
Follow the steps in the installation and user guide:
Download the guide (PDF 1,005 KB)
Your home security system will alert you if it detects smoke, break-ins, water leaks, freezing or power outages.
The app lets you manage your alarm system and:
To set up Roost’s security system, it's best to connect your smartphone to your home’s Wi-Fi network. The system’s smart base also connects to your Wi-Fi to send you alerts if it detects an event.
It’s important to have a strong Wi-Fi connection—we recommend setting your smart base close to your router.
If you have questions about Alert, call Technical Support:
Call us1-866-944-4762
Monday through Friday, 7 AM to 9 PM (Eastern Time)
Saturday and Sunday, 8 AM to 4 PM (Eastern Time)
At The Personal, we're committed to respecting our clients' right to privacy. For more information, read the Alert Program Privacy Policy and Terms and Conditions.
The information on this page is provided for informational purposes only.
This home security system is offered by Roost, Inc. and is designed to be used with The Personal app. Information about Roost’s home security system and its professional monitoring service is provided on behalf of Roost, Inc. The Personal cannot be held liable for the accuracy of this information
The Roost word mark and logo are trademarks of Roost, Inc., and have been registered in the United States and in certain other jurisdictions.
AlertTM is a trademark of Desjardins General Insurance Group Inc., used under licence.
Ajusto® is a registered trademark of Desjardins General Insurance Inc., used under licence. Ajusto is underwritten by The Personal and available in Quebec, Ontario and Alberta only.
RadarTM is a trademark of Desjardins General Insurance Group Inc., used under licence.
Apple, the Apple logo and App Store are trademarks of Apple Inc., registered in the U.S. and other countries.
Google Play, the Google Play logo and Android are trademarks of Google LLC.
The Personal® and related trademarks are trademarks of The Personal Insurance Company, used under licence.
Savings are based on each client's individual profile. Savings and discounts are subject to eligibility requirements. Rates and discounts are subject to change without notice.
1. Figures based on the fair market value of similar home security systems offered by competitors. When you buy the security system through Roost's online store, a separate $17/month professional monitoring service subscription from Roost is required. Taxes apply. [Back]
2. This discount will be applied automatically to your home insurance policy and will remain in effect if:
The discount will be deactivated if any of these situations change. [Back]
3. This discount will be applied automatically to your Desjardins home insurance policy and will remain in effect if:
The discount will be deactivated if any of these situations change. [Retour]
4. The Alert program is available in Canada only: in Quebec, Ontario, Saskatchewan, Manitoba, Prince Edward Island, Nova Scotia, Nunavut and the Northwest Territories.
Some cities, towns, or municipalities require you to register or to obtain a permit or authorization certificate before you install a home security system. Please ensure you comply with all applicable requirements. If you plan to move to another province or territory, please read our FAQ (frequently asked questions. [Back]
5.You can cancel your professional monitoring service subscription at any time; however you will no longer qualify for the above-mentioned potential home insurance savings. To receive a full refund, you must cancel in your first 30 days. [Back]