Alert Program

Alert gives clients with a The Personal group home insurance a free water and freeze detector.

Peace of mind at your fingertips with Alert

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Alert is a new prevention program offered to our home insurance policyholders. It’s available through The Personal app and gives you one free water and freeze detector. Peace of mind at your fingertips!

What is Alert?

It syncs a water and freeze detector to your smartphone and notifies you if there’s a problem at your home. If it detects a water leak or a risk of freezing, you’ll receive alerts on your smartphone, so you can react quickly and limit any water damage. This prevention program is innovative, simple, reassuring and designed for you.

Additional detectors are available for purchase through the app, at a discounted price!

Watch the video

How does Alert work?

Download The Personal app

The app is free and works on iPhone and Android smartphones.

You don’t need a data plan to use the app.


Order and install your free detector

Open the app and follow the installation steps. It’s quick and easy!

You’ll need a Wi-Fi connection at home for the detector to work.

Get instant alerts

You’ll receive an alert on your smartphone as soon as water or a risk of freezing is detected.

Read our Frequently Asked Questions

What are the benefits of alert?

Signing up for Alert has many advantages... and it’s free!

  • Get peace of mind knowing the detector is watching out for you.
  • Limit water damage and other inconveniences by receiving notifications when leaks or risks of freezing are detected.
  • No matter what alerts you receive, you’ll still remain eligible for home insurance, with no effect on your premium.
  • Enjoy yet another privilege of being insured by The Personal, the only* insurer in Canada to offer this type of home insurance prevention program.

Introducing The Personal App

As a client of The Personal, you have access to an app that allows you to manage your insurance file in no time.

Use our Ajusto and Alert programs and access the Online Services to file a claim or manage your home and auto insurance policies – all of this with your smartphone.

Download the free app now!

Download on the App Store
Get it on Google Play
Works on Apple Watch with an iPhone

* All property and casualty insurance subsidiaries of Desjardins General Insurance Group Inc. offer this type of program.

Certain conditions, limitations and exclusions may apply.

Apple, the Apple logo, iPhone and Apple Watch are registered trademarks of Apple Inc., registered in the U.S. and other countries. App Store is a service mark of Apple Inc.

Google Play and Android are trademarks of Google Inc.

Ajusto is available in Quebec and Ontario only. Ajusto is underwritten by The Personal.

®Ajusto is a registered trademark of Desjardins General Insurance Inc., and is used with permission by The Personal.

The discount does not apply to certain endorsements and additional coverages. Subject to the Terms and Conditions of the Ajusto Program in effect on the date of your enrollment.