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Welcome! Personalize your experience.
The DIY home security system and professional monitoring service by Roost® makes it easy to protect your home.
Introductory offer for our clients
Get a $250 discount when you purchase the security system
(Pay only $45 instead of $295)
+ A monthly fee of $17 for the monitoring service will apply.1
Use the THEPERSONAL01
promo code in Roost's online store.
Manage your professional monitoring service subscription or buy additional devices.
The AlertTM program is available through The Personal mobile app and includes a wireless home security system and its 24/7 monitoring service provided by Roost.
With a DIY home alarm system, you can help prevent damage and losses caused by break-ins, fire, water and more.
Just install the devices, pair the system to your app and your home is better protected.
Get an alert on your smartphone in the event of:
Smoke
Intrusion
Water or Freeze
Power outage
You could get an exclusive rate on your home insurance if you’re a member of a professional order, union, major company or alumni association.
Pay less for your home insurance2 when you take out a monthly subscription to Roost's professional monitoring service.
Save more on your home insurance3 when you install at least 5 water leak detectors and take out a monthly subscription to Roost's professional monitoring service.
The smart base is the core of your home security system—all devices talk to the base.
Your smartphone and the central monitoring station are alerted if the system detects:
All members of your household can arm and disarm the system using the keypad.
You can disarm your security system or arm it 2 ways:
The security system includes 3 door and window contacts.
Sensors let you know when a door or window has opened or closed.
If the system is armed and a door or window opens, you'll be notified of a break-in.
This device detects all movement in the area you want to cover.
If you're out, and the system is armed in Away mode, any movement the motion sensor detects will trigger an alert.
If you have a pet, you can disable the motion detector in Alert’s settings.
The security system includes 2 water and freeze detectors.
You'll get an alert if there’s a water leak or risk of freezing.
Place them under your sink, near the dishwasher or water heater.
Did you know the No. 1 home insurance claim is water damage? Read our water damage prevention tips.
If your smoke detector goes off, the smoke alarm listener will send an alert to your app.
The listener only works with T3 smoke alarms, which make 3 beeps followed by a pause. If you don't have a T3 smoke alarm, you can find one at most hardware stores.
You have an iPhone (iOS 11 or higher) or Android (6 or higher) smartphone to download The Personal app.
You have Wi-Fi at home.
You live in a province or territory4 where the Alert program is offered.
After introductory offer: $295 + taxes
Free shipping
Subscription: $17/month + taxes
You're signed up when you buy your security system.
You’re not locked into a long-term contract—you can unsubscribe at any time.5
Pay only $45
for the home security system
(you save $250)
The $17/month monitoring service fee is separate.1
Enter the promo code THEPERSONAL01at Roost's online store to get your discount.
You'll need to provide your cellphone number to create your account.
Roost specializes in smart home security systems and professional monitoring services. Originally, Roost helped us offer water and freeze detectors to our home insurance clients. Today, they’ve not only added more devices but also updated the technology—it works with a mobile app and helps prevent damage!
The app is free and works with iPhones (iOS 11 or higher) or Android (6 or higher) smartphones.
Open your app and look for Discover Alert in the Prevention section.
Follow the steps in the installation and user guide:
Download the guide (PDF 1,005 KB)
Your home security system will alert you if it detects smoke, break-ins, water leaks, freezing or power outages.
The app lets you manage your alarm system and:
No, but you can keep using it with the previous Alert program in your current mobile app.
Roost has rolled out a brand new security system that works with The Personal's updated app. When you use this system and pair it with the new version of the app, you'll get water and freeze alerts, as well as alerts from devices that can sense break-ins, power outages, or the sound of a smoke detector. If you decide to buy Roost's security system, please recycle your old water and freeze detectors and their batteries at an ecocentre.
For more information about the previous Alert program (water and freeze detectors obtained before April 2022), see the water and freeze detector FAQ in The Personal app.
To set up Roost’s security system, it's best to connect your smartphone to your home’s Wi-Fi network. The system’s smart base also connects to your Wi-Fi to send you alerts if it detects an event.
It’s important to have a strong Wi-Fi connection—we recommend setting your smart base close to your router.
If you have questions about Alert, call Technical Support:
Call us1-866-944-4762
Monday through Friday, 7 AM to 9 PM (Eastern Time)
Saturday and Sunday, 8 AM to 4 PM (Eastern Time)
At The Personal, we're committed to respecting our clients' right to privacy. For more information, read the Alert Program Privacy Policy and Terms and Conditions.
The information on this page is provided for informational purposes only.
This home security system is offered by Roost, Inc. and is designed to be used with The Personal app. Information about Roost’s home security system and its professional monitoring service is provided on behalf of Roost, Inc. The Personal cannot be held liable for the accuracy of this information
The Roost word mark and logo are trademarks of Roost, Inc., and have been registered in the United States and in certain other jurisdictions.
AlertTM is a trademark of Desjardins General Insurance Group Inc., used under licence.
Ajusto® is a registered trademark of Desjardins General Insurance Inc., used under licence. Ajusto is underwritten by The Personal.
RadarTM is a trademark of Desjardins General Insurance Group Inc., used under licence.
Apple, the Apple logo and App Store are trademarks of Apple Inc., registered in the U.S. and other countries.
Google Play, the Google Play logo and Android are trademarks of Google LLC.
The Personal® and related trademarks are trademarks of The Personal Insurance Company, used under licence.
Savings are based on each client's individual profile. Savings and discounts are subject to eligibility requirements. Rates and discounts are subject to change without notice.
1. When you buy Roost's security system through Roost's online store. A separate $17/month professional monitoring service subscription from Roost is required with introductory offer. Taxes extra. This offer ends March 28, 2023, or until supplies run out. After our promotional sale, the price of the home security system is $295. Taxes apply. [Back]
2. This discount will be applied automatically to your home insurance policy and will remain in effect if:
The discount will be deactivated if any of these situations change. [Back]
3. This discount will be applied automatically to your Desjardins home insurance policy and will remain in effect if:
The discount will be deactivated if any of these situations change. [Retour]
4. The Alert program is available in Canada only: in Quebec, Ontario, Saskatchewan, Manitoba, Prince Edward Island, Nova Scotia, Nunavut and the Northwest Territories.
Some cities, towns, or municipalities require you to register or to obtain a permit or authorization certificate before you install a home security system. Please ensure you comply with all applicable requirements. If you plan to move to another province or territory, please read our FAQ (frequently asked questions. [Back]
5.You can cancel your professional monitoring service subscription at any time; however you will no longer qualify for the above-mentioned potential home insurance savings. To receive a full refund, you must cancel in your first 30 days. [Back]